Location: Bath
Salary: £31,000 per annum
Working pattern: Hybrid - three days office-based and two days working from home
Benefits: Free onsite parking, private healthcare and a range of wellbeing, lifestyle and financial benefits, including 24/7 access to an online GP.
About Truespeed
At Truespeed, we're on a mission to transform broadband across the UK. We're a rapidly growing full-fibre broadband provider, bringing reliable, high-speed connectivity to communities across the South West, North West and South East of England.
About the role
We're looking for a proactive and organised Connection Coordinator to join our team in Bath.
You'll play a key role in ensuring customers enjoy a smooth journey from onboarding through to installation. Acting as a link between Truespeed Retail and Freedom Fibre's Service Desk, you'll take ownership of installation queries, coordinate failed installation rebookings and work with internal and external teams to resolve issues efficiently.
This is a varied role, suited to someone who enjoys problem-solving, building relationships and making a real difference to the customer experience.
Key responsibilities
- Manage installation-related queries from identification through to resolution.
- Coordinate failed installation rebookings and keep customers informed.
- Liaise with Freedom Fibre's Service Desk, Truespeed Retail and other internal teams.
- Monitor installation issues, identify recurring problems and escalated where necessary.
- Ensure customer information and internal systems are accurate and up to date.
- Provide clear, timely and professional customer updates.
- Identify opportunities to improve processes and the overall customer journey.
- Take ownership of actions and ensure they are followed through to completion.
About you
- You'll be an excellent communicator with strong organisational skills and a customer-focused approach. You'll also have:
- Good knowledge of Microsoft Office and Microsoft Teams.
- Excellent attention to detail and the ability to multitask.
- Experience working in a busy, fast-paced environment.
- Strong problem-solving skills and the ability to prioritise competing demands.
- Confidence communicating with customers, colleagues and external partners.
- A proactive, positive attitude and the ability to work independently and as part of a team.
- Most importantly, you'll take pride in your work, enjoy finding solutions and be committed to delivering a great customer experience.
What we offer
- £31,000 per annum.
- Hybrid working - three days in our Bath-based office and two days working from home.
- Free onsite parking.
- Private healthcare.
- A range of wellbeing, lifestyle and financial benefits, including 24/7 online GP access.
Please note:
Applicants must have valid authorisation to work in the United Kingdom. Unfortunately, we are unable to offer visa sponsorship for this position.
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Onboarding Agent in Bath employer: Freedom Fibre Limited.
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