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- Tasks: Lead major client relationships and drive strategic success for both clients and the company.
- Company: Join a dynamic team at Freedman, known for its innovative approach and strong client partnerships.
- Benefits: Competitive salary, professional development opportunities, and a chance to shape company strategy.
- Why this job: Be a key player in client success and influence the future of digital business.
- Qualifications: 10+ years in senior client-facing roles with proven relationship management skills.
- Other info: Mentorship opportunities and a collaborative environment focused on growth and innovation.
The predicted salary is between 72000 - 108000 £ per year.
As Client Partner, you are a senior member of the company accountable for client success and commercial delivery. You will own a major client relationship, meeting revenue and margin objectives while helping shape the company's strategic direction. As a Freedman brand ambassador, you will influence team culture and build deep client partnerships. Your role centers on demonstrating how Freedman drives competitive advantage, delivering exceptional service, and establishing trusted advisor relationships that create value for both Freedman and the client.
Key Responsibilities
- Client Leadership & Relationship Management
- Lead client relationships at senior stakeholder level, acting as trusted advisor and strategic partner
- Ensure all client requests are handled professionally with timely, high-quality delivery
- Build deep understanding of client business dynamics to identify opportunities where digital drives business objectives
- Monitor competitive landscape and deliver actionable insights to client and Freedman teams
- Own client satisfaction, service quality, and retention across your client portfolio
- Take responsibility for client escalations and provide clear communication to ensure a positive outcome is achieved
- Commercial & Account Management
- Take full commercial ownership of your client portfolio, meeting revenue and margin targets
- Manage accurate weekly forecasting, WIP, and invoicing processes
- Create and execute annual business development plans to grow existing client relationships
- Identify and pursue opportunities for portfolio expansion and upsell
- Project & Delivery Excellence
- Manage a team of Client Directors who own end-to-end client communication throughout a project from concept through delivery and post-project review
- Ensure all work is delivered on time, on budget, and to the highest quality standards
- Collate results, write case studies, and share learnings across client and Freedman teams
- Collaborate effectively with cross-discipline teams to deliver integrated solutions
- Strategic Contribution & Leadership
- Develop strategic proposals and roadmaps in response to client briefs
- Contribute to portfolio management team vision and strategy
- Participate actively in Client Management meetings, training, and capability development
- Stay up to date on AI and technology trends which may impact your clients business and our ability to deliver on their needs
- Mentor and develop talent within your teams
Skills & Experience
- 10+ years in senior client-facing roles
- Proven experience managing clients work across multi market campaigns
- Demonstrated ability to establish and maintain senior client relationships
- Experience writing strategic proposals and defining client roadmaps
- Commercial acumen
- Ability to leverage data and insights to drive client business outcomes and demonstrate effectiveness
- Strategic thinking with strong problem-solving capabilities
- Excellent communication and presentation skills with ability to influence at all levels
- Naturally inquisitive with customer-focused mindset
- 'Can do/will do' attitude with proactive approach to challenges
Client Partner in London employer: Freedman International
Contact Detail:
Freedman International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! When you get the chance, share insights or case studies related to client success. This not only showcases your skills but also positions you as a thought leader.
✨Tip Number 3
Prepare for interviews by understanding the company’s clients and their needs. Tailor your responses to demonstrate how you can drive value and build those deep partnerships they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about joining us!
We think you need these skills to ace Client Partner in London
Some tips for your application 🫡
Show Your Client-Centric Mindset: When writing your application, make sure to highlight your experience in managing client relationships. We want to see how you've acted as a trusted advisor and strategic partner in the past. Use specific examples that demonstrate your ability to understand client needs and deliver exceptional service.
Be Strategic in Your Approach: We love a good strategic thinker! In your application, showcase your ability to develop proposals and roadmaps that align with client objectives. Share instances where your strategic insights have led to successful outcomes, and don't forget to mention any commercial acumen you possess.
Communicate Clearly and Confidently: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure your communication style reflects the professionalism we value at StudySmarter. Remember, we’re looking for excellent presentation skills right from the get-go!
Tailor Your Application: Don’t just send a generic application our way! Take the time to tailor your CV and cover letter to the Client Partner role. Highlight relevant experiences and skills that match the job description. This shows us you’re genuinely interested in joining our team and understand what we’re all about.
How to prepare for a job interview at Freedman International
✨Know Your Client Inside Out
Before the interview, dive deep into understanding Freedman's clients and their industries. Familiarise yourself with their business dynamics, challenges, and how digital solutions can drive their objectives. This knowledge will help you demonstrate your ability to act as a trusted advisor.
✨Showcase Your Strategic Thinking
Prepare to discuss specific examples where you've developed strategic proposals or roadmaps for clients. Highlight your experience in managing multi-market campaigns and how you've successfully influenced senior stakeholders. This will showcase your capability to contribute to Freedman's strategic direction.
✨Demonstrate Commercial Acumen
Be ready to talk about how you've met revenue and margin targets in previous roles. Share insights on how you've identified opportunities for portfolio expansion and upselling. This will illustrate your understanding of commercial ownership and client satisfaction.
✨Exhibit Your Leadership Skills
As a potential leader, it's crucial to convey your mentoring and team management experience. Discuss how you've led teams to deliver high-quality work on time and within budget. This will show that you can effectively manage client relationships while fostering a positive team culture.
