At a Glance
- Tasks: Handle customer enquiries and maintain accurate records to ensure satisfaction.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Enjoy a competitive salary, training opportunities, and career progression.
- Other info: Full-time role with a supportive team environment.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a reliable Customer Service Administrator to join our team. The successful candidate will be responsible for handling customer enquiries, maintaining accurate records, and ensuring a high standard of customer satisfaction.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online in a timely and professional manner
- Maintain and update customer records and databases
- Resolve customer complaints and escalate issues where necessary
- Liaise with internal departments such as sales and logistics to ensure smooth service delivery
- Prepare and manage documentation, reports, and correspondence
- Monitor customer accounts and follow up on outstanding issues
- Support the wider administrative team with general office duties
- Ensure compliance with company policies and procedures
Skills & Experience
- Previous experience in a customer service or administrative role is preferred
- Strong communication and interpersonal skills
- Excellent organisational and time management abilities
- Good attention to detail and accuracy
- Ability to work both independently and as part of a team
Working Hours & Benefits
- Full-time - Permanent
- Competitive salary
- Opportunities for training and career progression
Contact Details:
FREEBURN TRANSPORT LIMITED Recruitment Team
We think you need these skills to ace Customer Service Administrator TLNT1_NI in Dungannon
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Adaptability
Team Collaboration
Customer Service
