Freebridge Community Housing in King's Lynn is seeking an experienced Complaints Manager to lead our two-stage complaints process and drive customer-focused service improvements across the organisation. You will chair the Lessons Learned Group, manage a small team of complaint handlers, and act as the operational lead for complaint handling, ensuring timely, fair outcomes and robust reporting.
If you are passionate about customer experience, regulatory compliance, and turning feedback into
#J-18808-Ljbffr
Senior Complaints & Service Improvement Lead in King's Lynn employer: Freebridge Community Housing
Freebridge Community Housing is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to community values, we foster a collaborative work culture that encourages innovation and professional growth. Located in a vibrant area, we offer competitive benefits and the opportunity to make a meaningful impact on financial sustainability within the housing sector.
Contact Details:
Freebridge Community Housing Recruitment Team
