Freebridge Community Housing is seeking an experienced Senior Complaints Handler to lead Stage 2 complaints. You will have the authority to engage across the business to uncover heart of the issue and deliver timely, fair resolutions for customers.
You will review Stage 1 decisions, work with the Customer Complaints Manager, and mentor others while ensuring compliance with the Housing Ombudsman guidelines. The role is based in King's Lynn, with a strong emphasis on customer care and continuous
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Senior Complaints Lead – Stage 2 Resolution in King's Lynn employer: Freebridge Community Housing
Freebridge Community Housing is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to community values, we foster a collaborative work culture that encourages innovation and professional growth. Located in a vibrant area, we offer competitive benefits and the opportunity to make a meaningful impact on financial sustainability within the housing sector.
Contact Details:
Freebridge Community Housing Recruitment Team
