Freebridge Community Housing is seeking an experienced Senior Complaints Handler to lead Stage 2 complaints. You will have seniority and authority to work with any part of the business to get to the heart of the issue and to ensure customers are put right, with a strong customer-centred approach.
In this role you will manage Stage 2 from escalation to final response, review Stage 1 evidence, and coordinate with teams and the legal adviser when needed.
#J-18808-Ljbffr
Senior Complaints Lead - Customer Resolution Expert in King's Lynn employer: Freebridge Community Housing
Freebridge Community Housing is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to community values, we foster a collaborative work culture that encourages innovation and professional growth. Located in a vibrant area, we offer competitive benefits and the opportunity to make a meaningful impact on financial sustainability within the housing sector.
Contact Details:
Freebridge Community Housing Recruitment Team
