Freebridge Community Housing is seeking an experienced Complaints Manager to lead our two-stage complaints process and drive improvements across the organisation. You will resolve complex cases, coach a small team, and act as the operational contact for the Housing Ombudsman.
Join us to ensure customer voices are heard, deliver fair resolutions within code timescales, and embed best practice across services in a collaborative, values-driven environment.
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Senior Complaints & Customer Experience Lead in King's Lynn employer: Freebridge Community Housing
Freebridge Community Housing is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to community values, we foster a collaborative work culture that encourages innovation and professional growth. Located in a vibrant area, we offer competitive benefits and the opportunity to make a meaningful impact on financial sustainability within the housing sector.
Contact Details:
Freebridge Community Housing Recruitment Team
