At a Glance
- Tasks: Lead a dynamic repairs team to ensure high-quality maintenance for our residents.
- Company: Join Freebridge Community Housing, dedicated to providing safe and affordable homes.
- Benefits: Enjoy competitive salary, generous holiday leave, and health support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in repairs management and a passion for customer satisfaction.
The predicted salary is between 53109 - 53109 £ per year.
This is a great opportunity to join us as a Repairs Officer - a hands-on, impactful role where you'll take ownership of delivering a high-quality repairs and maintenance programme that our residents can truly rely on. You'll manage our in-house trade teams, oversee property surveys, drive performance, and champion a culture of continuous improvement that ensures our homes are safe, well-maintained, and somewhere our customers feel proud to live.
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
Requirements
- Take responsibility for the day-to-day management of the DLO in-house repairs team, providing clear leadership, direction, and support to ensure the team performs to the highest standard.
- Support the development, coordination, and monitoring of business planning and improvement activity across the repairs service, ensuring operational priorities are delivered and value for money is consistently achieved.
- Continually monitor the quality and success of all repairs works, using data, analysis, and insight to identify opportunities for improvement and make informed recommendations that drive the service forward.
- Develop and deliver a safe, timely, and cost-effective repairs service that meets the needs of our customers and reflects our commitment to quality and continuous improvement.
- Set, monitor, and drive performance against key targets, taking proactive action to ensure the service meets and exceeds its objectives.
- Resolve complaint and dissatisfaction cases - both internal and external - confidently and effectively, addressing difficult issues with professionalism and ensuring satisfactory outcomes for all parties.
- Survey and specify all repair and planned works, including insurance-related damage such as fire, vandalism, and natural disasters, in compliance with agreed procedures — as well as surveying and scoping adaptation works.
We are looking for someone who has...
- Proven experience of managing repairs to a high standard of customer satisfaction, with up-to-date knowledge of housing legislation, regulation, policy, and practice in relation to repairs management.
- Experience of leading and managing a high-performing team within a repairs and/or voids environment, with a track record of driving performance and delivering results.
- Experience of managing a multi-disciplinary, multi-function business and customer services operation at a senior level within a sizeable and complex organisation.
- The ability to work with a high degree of autonomy, setting and delivering business priorities and managing a varied workload effectively within a pressurised and dynamic operating environment.
- An HND in Building Construction, Building Surveying, or a related subject, or equivalent experience.
- An SMSTS or SSSTS or equivalent qualification, in Health and Safety.
- A full UK driving licence and access to their own vehicle.
Benefits
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- An Annual Salary of: £53,109.99
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Pension Scheme: A great pension scheme with generous employer contributions (up to 12%).
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Repairs Officer in King's Lynn employer: Freebridge Community Housing
Freebridge Community Housing is an exceptional employer that prioritises the well-being and development of its employees while delivering high-quality housing solutions in West and North Norfolk. With a strong commitment to diversity and inclusion, generous benefits such as 25 days of holiday, comprehensive health support, and a robust pension scheme, Freebridge fosters a collaborative work culture where every team member can thrive and make a meaningful impact on the community. Join us to be part of a dedicated team that values ownership, customer focus, and continuous improvement in creating safe and affordable homes for all.
Contact Details:
Freebridge Community Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Officer in King's Lynn
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Freebridge Community Housing, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Officer at Freebridge Community Housing.
We think you need these skills to ace Repairs Officer in King's Lynn
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Freebridge Community Housing
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
