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- Tasks: Lead a customer-focused Home Ownership service and ensure compliance across all processes.
- Company: Join Freebridge Community Housing, dedicated to providing affordable homes in Norfolk.
- Benefits: Enjoy generous holiday leave, health support, and exclusive employee discounts.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Experience in home ownership management and strong leadership skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 40000 - 50000 £ per year.
Lead a High-Quality, Customer-Focused Home Ownership Service Across West and North Norfolk. We’re looking for a Home Ownership Manager to join our Asset Management team at Freebridge Community Housing. In this pivotal role, you’ll lead our Home Ownership function — ensuring compliance, excellent customer service, and the smooth delivery of all homeownership processes, including sales, staircasing, permissions, and statutory purchase schemes.
About Freebridge Community Housing: Our goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants’ promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
- Lead the Home Ownership Team, ensuring high-quality service delivery across all areas of homeownership.
- Support mobilisation and procurement of new contracts.
- Oversee processes for Shared Ownership and Shared Equity resales and assignments, staircasing, sales redemptions, and re-mortgaging.
- Manage statutory processes including Right to Buy (RTB) and Right to Acquire (RTA), ensuring full regulatory compliance.
- Maintain oversight of sales progression, conveyancing, and land-related transactions including disposals, land sales, adverse possession claims and commercial property sales.
- Provide expert guidance on mortgage applications, AML checks, relevant legislation, and compliance requirements linked to all homeownership activities.
- Act as Freebridge’s subject matter expert for homeowners and leaseholders.
- Ensure robust management of permissions enquiries and applications, aligned with policy, law and Freebridge values.
- Lead on policy and process development, ensuring accurate reporting and audit compliance across all Home Ownership functions.
- Work closely with internal stakeholders, brokers, legal advisors, lenders and conveyancers to deliver a seamless customer journey.
- Continually seek value for money and contribute to the review and setting of administrative charges.
What we’re looking for:
Essential:- Demonstrable experience managing within a Home Ownership environment.
- Strong knowledge of the end-to-end sales process and all homeownership activities, including RTB/RTA and asset disposals.
- Experience working with brokers, lenders, solicitors, and external customers.
- Ability to deliver a high-quality service with a strong customer focus.
- Strong team leadership skills with the ability to motivate, support and direct.
- Excellent communication, negotiation and interpersonal skills, able to explain complex information clearly.
- Ability to drive performance, identify improvements and ensure value for money.
- Strong organisational and problem-solving skills with the ability to prioritise effectively.
- Experience of handling conveyancing, land matters, home sales and commercial transactions.
- Understanding of land restrictions, RXC and RX4 forms.
- Experience within the social housing sector or regulatory environment.
- Membership of RICS, CIOB or equivalent professional body.
What’s in it for you?
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: Monday 2nd April 2026. Apply now to join our team and make a difference to homes across West and North Norfolk!
Home Ownership Manager in King's Lynn employer: Freebridge Community Housing
Contact Detail:
Freebridge Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Manager in King's Lynn
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Freebridge or similar organisations. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on home ownership processes, compliance regulations, and customer service excellence. Show us you’re not just a fit for the role but also passionate about making a difference in the community.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your experience and skills clearly, especially around managing home ownership services and working with various stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Freebridge.
We think you need these skills to ace Home Ownership Manager in King's Lynn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in home ownership. We want to see how your skills align with our values and the specific requirements of the Home Ownership Manager role.
Showcase Your Customer Focus: Since we’re all about delivering excellent customer service, share examples of how you’ve gone above and beyond for customers in your previous roles. This will help us see your commitment to our mission at Freebridge.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experience and achievements, so we can easily understand how you’d fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Freebridge Community Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of home ownership processes, especially around Right to Buy and Right to Acquire. Familiarise yourself with the end-to-end sales process and any relevant legislation, as this will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Customer Focus
Since this role is all about delivering high-quality customer service, be prepared to share examples of how you've successfully managed customer relationships in the past. Think about specific situations where you went above and beyond to meet a customer's needs, and how that aligns with Freebridge's values.
✨Demonstrate Leadership Skills
As a Home Ownership Manager, you'll need to lead a team effectively. Be ready to discuss your leadership style and provide examples of how you've motivated and supported your team in previous roles. Highlight any experience you have in driving performance and identifying improvements.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company. Ask about the challenges the Home Ownership Team currently faces or how Freebridge measures success in this area. This shows your genuine interest and helps you assess if it's the right fit for you.