At a Glance
- Tasks: Support tenants, manage properties, and engage with the community to make a real difference.
- Company: Join Freebridge Community Housing, a people-first organisation dedicated to community well-being.
- Benefits: Enjoy generous holiday leave, health support, and exclusive employee discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be a community champion and help improve lives through face-to-face interactions.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 34404 - 34404 £ per year.
We’re looking for Customer & Communities Advisors (housing) who love face-to-face work and genuinely want to make a difference in people’s lives and communities. This is more than a job; it’s a chance to be part of a team that puts people first. If you love meeting new people, helping to resolve housing and tenancy issues, and building strong and positive relations in the community, and you bring curiosity and compassion to every conversation, we’d love to talk.
What you’ll be doing:
- Support Tenancies – Deliver customer-focused services that help tenants sustain their homes through person-centred, long-term solutions.
- Property Management – Conduct viewings, sign-ups, and tenancy inspections, ensuring accurate records and setting tenants up for success.
- Resolve Breaches – Investigate tenancy breaches, manage risks, and work across teams to ensure appropriate action and access.
- Safeguarding – Apply safeguarding principles to protect vulnerable individuals, taking a proactive, person-centred approach.
- Health & Safety – Ensure communal areas and properties meet safety standards, including fire safety and regular inspections.
- Tailored Support – Develop and review support plans that reflect customers’ needs, goals, and changing circumstances.
- Benefits Advice – Provide accurate Housing and Welfare Benefits guidance to maximise financial wellbeing.
- Agency Collaboration – Work with statutory and partner agencies to meet support needs and protect at-risk individuals.
- Community Engagement – Contribute to sustainable communities through local knowledge, joint projects, and events.
- Customer Empowerment – Help customers access information and services that support independent and confident living.
Knowledge & Experience - What we’re looking for:
Essential criteria:
- Customer Service – Proven experience in a customer-facing role working with people in their own homes.
- Complex Needs – Experience working with a wide range of customers, including those with complex needs, in challenging or confrontational situations.
- Communication – Strong verbal and written communication skills, with the ability to engage confidently with a wide range of people.
- Policy Implementation – Ability to interpret and apply detailed policies and procedures effectively.
- Problem Solving – Strong analytical and problem-solving skills to assess situations and identify appropriate solutions.
- Attention to Detail – High level of accuracy in record-keeping and case management.
- Organisation & Diplomacy – Excellent organisational skills, with the tact and diplomacy needed to manage sensitive situations.
Desirable criteria:
- Experience in tenancy management, understanding of safeguarding, domestic abuse best practices, welfare benefits, and basic housing legislation (particularly around tenancy enforcement and County Court proceedings), would be advantageous.
Benefits - What’s in it for you?
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
- Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best.
Customer and Communities Advisor (Housing) employer: Freebridge Community Housing
At Freebridge Community Housing, we pride ourselves on being an employer that truly values its team members and the communities they serve. With a strong focus on employee wellbeing, we offer generous holiday leave, comprehensive health support, and opportunities for professional growth in a diverse and inclusive environment. Join us in making a meaningful impact while enjoying a work-life balance that includes early finishes on Fridays and a supportive culture that champions community engagement.
Contact Details:
Freebridge Community Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Communities Advisor (Housing)
✨Tip Number 1
Get out there and network! Attend local community events or housing fairs where you can meet people in the industry. It’s all about making connections, so don’t be shy to introduce yourself and chat about your passion for helping others.
✨Tip Number 2
Practice your face-to-face communication skills. Role-play with a friend or family member to get comfortable discussing your experiences and how they relate to the Customer and Communities Advisor role. Remember, it’s all about showing your genuine interest in making a difference!
✨Tip Number 3
Research Freebridge Community Housing and their values. When you get the chance to speak with them, drop in some knowledge about their projects or community initiatives. This shows you’re not just another applicant; you’re genuinely interested in being part of their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer and Communities Advisor (Housing)
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for helping others shine through. Share specific examples of how you've made a difference in people's lives or communities. We want to see that you're not just looking for a job, but a chance to be part of something bigger!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use the language from the job description to show that you understand what we're looking for. This helps us see how you fit into our team and the role of Customer and Communities Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and enthusiasm for the role without having to sift through unnecessary details.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right place and allows us to process it efficiently. Plus, you'll find all the information you need about the role and our values there!
How to prepare for a job interview at Freebridge Community Housing
✨Know Your Community
Before the interview, take some time to research the community you’ll be serving. Understand its demographics, challenges, and strengths. This will help you demonstrate your commitment to making a difference and show that you’re genuinely interested in the role.
✨Showcase Your People Skills
As a Customer and Communities Advisor, your ability to connect with people is crucial. Prepare examples of how you've successfully resolved conflicts or built relationships in previous roles. Use these stories to highlight your communication skills and empathy during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult tenant or managing a safeguarding issue. Think through potential scenarios beforehand and outline your thought process, focusing on problem-solving and person-centred approaches.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, community projects, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.
