At a Glance
- Tasks: Support tenants, manage properties, and resolve housing issues while engaging with the community.
- Company: Join Freebridge Community Housing, a non-profit dedicated to improving lives and communities.
- Benefits: Enjoy generous holiday leave, employee discounts, health support, and a pension scheme.
- Other info: Flexible work hours and a commitment to diversity and inclusion make this role unique.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Customer service experience and strong communication skills are essential; knowledge of housing policies is a plus.
The predicted salary is between 29000 - 38000 £ per year.
Customer and Communities Advisor (Housing)
Customer and Communities Advisor (Housing)
6 days ago Be among the first 25 applicants
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Direct message the job poster from Freebridge Community Housing
Head of Communications & Engagement / PR Manager / Marketing/ Placemaking/ Community Engagement /Festival Director/ Events Manager/Facilities Manager…
People person? Problem solver? Community champion? we’ve got the perfect role for you.
We’re looking for Customer & Communities Advisors (housing) who love face-to-face work and genuinely want to make a difference in people’s lives and communities. This is more than a job it’s a chance to be part of a team that puts people first.
So, If you love meeting new people, helping to resolve housing and tenancy issues and building strong and positive relations in the community, and you bring curiosity and compassion to every conversation, we’d love to talk.
What you’ll be doing:
- Support Tenancies– Deliver customer-focused services that help tenants sustain their homes through person-centred, long-term solutions.
- Property Management– Conduct viewings, sign-ups, and tenancy inspections, ensuring accurate records and setting tenants up for success.
- Resolve Breaches– Investigate tenancy breaches, manage risks, and work across teams to ensure appropriate action and access.
- Safeguarding– Apply safeguarding principles to protect vulnerable individuals, taking a proactive, person-centred approach.
- Health & Safety– Ensure communal areas and properties meet safety standards, including fire safety and regular inspections.
- Tailored Support– Develop and review support plans that reflect customers’ needs, goals, and changing circumstances.
- Benefits Advice– Provide accurate Housing and Welfare Benefits guidance to maximise financial wellbeing.
- Agency Collaboration– Work with statutory and partner agencies to meet support needs and protect at-risk individuals.
- Community Engagement– Contribute to sustainable communities through local knowledge, joint projects, and events.
- Customer Empowerment– Help customers access information and services that support independent and confident living.
People person? Problem solver? Community champion? we’ve got the perfect role for you.
We’re looking for Customer & Communities Advisors (housing) who love face-to-face work and genuinely want to make a difference in people’s lives and communities. This is more than a job it’s a chance to be part of a team that puts people first.
So, If you love meeting new people, helping to resolve housing and tenancy issues and building strong and positive relations in the community, and you bring curiosity and compassion to every conversation, we’d love to talk.
What you’ll be doing:
- Support Tenancies– Deliver customer-focused services that help tenants sustain their homes through person-centred, long-term solutions.
- Property Management– Conduct viewings, sign-ups, and tenancy inspections, ensuring accurate records and setting tenants up for success.
- Resolve Breaches– Investigate tenancy breaches, manage risks, and work across teams to ensure appropriate action and access.
- Safeguarding– Apply safeguarding principles to protect vulnerable individuals, taking a proactive, person-centred approach.
- Health & Safety– Ensure communal areas and properties meet safety standards, including fire safety and regular inspections.
- Tailored Support– Develop and review support plans that reflect customers’ needs, goals, and changing circumstances.
- Benefits Advice– Provide accurate Housing and Welfare Benefits guidance to maximise financial wellbeing.
- Agency Collaboration– Work with statutory and partner agencies to meet support needs and protect at-risk individuals.
- Community Engagement– Contribute to sustainable communities through local knowledge, joint projects, and events.
- Customer Empowerment– Help customers access information and services that support independent and confident living.
Knowledge & Experience
What we’re looking for:
Essential criteria:
- Customer Service– Proven experience in a customer-facing role working with people in their own homes
- Complex Needs– Experience working with a wide range of customers, including those with complex needs, in challenging or confrontational situations.
- Communication–Strong verbal and written communication skills, with the ability to engage confidently with a wide range of people.
- Policy Implementation– Ability to interpret and apply detailed policies and procedures effectively.
- Problem Solving– Strong analytical and problem-solving skills to assess situations and identify appropriate solutions.
- Attention to Detail– High level of accuracy in record-keeping and case management.
- Organisation & Diplomacy– Excellent organisational skills, with the tact and diplomacy needed to manage sensitive situations.
Desirable criteria:
- Knowledge & Experience– Experience in tenancy management, understanding of safeguarding, domestic abuse best practices, welfare benefits, and basic housing legislation (particularly around tenancy enforcement and County Court proceedings), would be advantageous.
Benefits
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- Generous Holiday Leave:Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts:Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies:Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support:Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave:One day per year to volunteer for a cause you care about.
- Discounted Gym Membership:Stay fit with discounted membership at Alive Leisure.
- Work-life Balance:Enjoy an early finish on a Friday to kick-start your weekend!
- Pension Scheme:A company contributory pension scheme with generous employer contributions
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best.
As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Applications only via Customer and Communities Advisor – £34,404 | Freebridge Community Housing Careers | Freebridge Community Housing
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Customer and Communities Advisor (Housing) in King's Lynn employer: Freebridge Community Housing
Freebridge Community Housing is an exceptional employer dedicated to providing a supportive and inclusive work environment. With a strong focus on employee wellbeing, we offer generous holiday leave, comprehensive health support, and opportunities for professional growth within our mission to deliver quality homes for the community. Join us in making a meaningful impact while enjoying a range of benefits that enhance your work-life balance.
Contact Details:
Freebridge Community Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Communities Advisor (Housing) in King's Lynn
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Freebridge Community Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Freebridge Community Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Freebridge Community Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Freebridge Community Housing. Apply directly through us to stand out!
We think you need these skills to ace Customer and Communities Advisor (Housing) in King's Lynn
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Freebridge Community Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Customer and Communities Advisor (Housing), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Freebridge Community Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Freebridge Community Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
