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- Tasks: Support tenants, manage properties, and resolve housing issues while engaging with the community.
- Company: Join Freebridge Community Housing, a non-profit dedicated to improving lives and communities.
- Benefits: Enjoy generous holiday leave, employee discounts, health support, and a pension scheme.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Customer service experience and strong communication skills are essential; knowledge of housing policies is a plus.
- Other info: Flexible work hours and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 29000 - 38000 £ per year.
Customer and Communities Advisor (Housing)
Customer and Communities Advisor (Housing)
6 days ago Be among the first 25 applicants
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Direct message the job poster from Freebridge Community Housing
Head of Communications & Engagement / PR Manager / Marketing/ Placemaking/ Community Engagement /Festival Director/ Events Manager/Facilities Manager…
People person? Problem solver? Community champion? we’ve got the perfect role for you.
We’re looking for Customer & Communities Advisors (housing) who love face-to-face work and genuinely want to make a difference in people’s lives and communities. This is more than a job it’s a chance to be part of a team that puts people first.
So, If you love meeting new people, helping to resolve housing and tenancy issues and building strong and positive relations in the community, and you bring curiosity and compassion to every conversation, we’d love to talk.
What you’ll be doing:
- Support Tenancies– Deliver customer-focused services that help tenants sustain their homes through person-centred, long-term solutions.
- Property Management– Conduct viewings, sign-ups, and tenancy inspections, ensuring accurate records and setting tenants up for success.
- Resolve Breaches– Investigate tenancy breaches, manage risks, and work across teams to ensure appropriate action and access.
- Safeguarding– Apply safeguarding principles to protect vulnerable individuals, taking a proactive, person-centred approach.
- Health & Safety– Ensure communal areas and properties meet safety standards, including fire safety and regular inspections.
- Tailored Support– Develop and review support plans that reflect customers’ needs, goals, and changing circumstances.
- Benefits Advice– Provide accurate Housing and Welfare Benefits guidance to maximise financial wellbeing.
- Agency Collaboration– Work with statutory and partner agencies to meet support needs and protect at-risk individuals.
- Community Engagement– Contribute to sustainable communities through local knowledge, joint projects, and events.
- Customer Empowerment– Help customers access information and services that support independent and confident living.
People person? Problem solver? Community champion? we’ve got the perfect role for you.
We’re looking for Customer & Communities Advisors (housing) who love face-to-face work and genuinely want to make a difference in people’s lives and communities. This is more than a job it’s a chance to be part of a team that puts people first.
So, If you love meeting new people, helping to resolve housing and tenancy issues and building strong and positive relations in the community, and you bring curiosity and compassion to every conversation, we’d love to talk.
What you’ll be doing:
- Support Tenancies– Deliver customer-focused services that help tenants sustain their homes through person-centred, long-term solutions.
- Property Management– Conduct viewings, sign-ups, and tenancy inspections, ensuring accurate records and setting tenants up for success.
- Resolve Breaches– Investigate tenancy breaches, manage risks, and work across teams to ensure appropriate action and access.
- Safeguarding– Apply safeguarding principles to protect vulnerable individuals, taking a proactive, person-centred approach.
- Health & Safety– Ensure communal areas and properties meet safety standards, including fire safety and regular inspections.
- Tailored Support– Develop and review support plans that reflect customers’ needs, goals, and changing circumstances.
- Benefits Advice– Provide accurate Housing and Welfare Benefits guidance to maximise financial wellbeing.
- Agency Collaboration– Work with statutory and partner agencies to meet support needs and protect at-risk individuals.
- Community Engagement– Contribute to sustainable communities through local knowledge, joint projects, and events.
- Customer Empowerment– Help customers access information and services that support independent and confident living.
Knowledge & Experience
What we’re looking for:
Essential criteria:
- Customer Service– Proven experience in a customer-facing role working with people in their own homes
- Complex Needs– Experience working with a wide range of customers, including those with complex needs, in challenging or confrontational situations.
- Communication–Strong verbal and written communication skills, with the ability to engage confidently with a wide range of people.
- Policy Implementation– Ability to interpret and apply detailed policies and procedures effectively.
- Problem Solving– Strong analytical and problem-solving skills to assess situations and identify appropriate solutions.
- Attention to Detail– High level of accuracy in record-keeping and case management.
- Organisation & Diplomacy– Excellent organisational skills, with the tact and diplomacy needed to manage sensitive situations.
Desirable criteria:
- Knowledge & Experience– Experience in tenancy management, understanding of safeguarding, domestic abuse best practices, welfare benefits, and basic housing legislation (particularly around tenancy enforcement and County Court proceedings), would be advantageous.
Benefits
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- Generous Holiday Leave:Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts:Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies:Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support:Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave:One day per year to volunteer for a cause you care about.
- Discounted Gym Membership:Stay fit with discounted membership at Alive Leisure.
- Work-life Balance:Enjoy an early finish on a Friday to kick-start your weekend!
- Pension Scheme:A company contributory pension scheme with generous employer contributions
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best.
As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Applications only via Customer and Communities Advisor – £34,404 | Freebridge Community Housing Careers | Freebridge Community Housing
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Customer and Communities Advisor (Housing) employer: Freebridge Community Housing
Contact Detail:
Freebridge Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Communities Advisor (Housing)
✨Tip Number 1
Network with professionals in the housing and community services sector. Attend local events or workshops where you can meet people who work in similar roles. This can help you gain insights into the job and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the key issues facing tenants and communities in your area. Understanding local challenges will allow you to engage more effectively during interviews and demonstrate your commitment to making a difference.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Practising how to handle difficult conversations or resolve conflicts can showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Research Freebridge Community Housing's values and recent projects. Being able to discuss how your personal values align with theirs can make a strong impression and show that you're genuinely interested in the role.
We think you need these skills to ace Customer and Communities Advisor (Housing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and community engagement. Use specific examples that demonstrate your problem-solving skills and ability to work with diverse groups.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the role. Mention how your values align with those of Freebridge Community Housing and provide examples of how you've made a difference in previous roles.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is clear, concise, and free of errors. Consider including a brief example of a successful interaction with a customer or community member.
Highlight Relevant Experience: If you have experience dealing with complex needs or challenging situations, make sure to include this in your application. Discuss how you approached these situations and the outcomes, demonstrating your analytical and problem-solving abilities.
How to prepare for a job interview at Freebridge Community Housing
✨Show Your People Skills
As a Customer and Communities Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Highlight your analytical skills by discussing specific instances where you've identified problems and implemented effective solutions. This role requires quick thinking and adaptability, so be ready to showcase your experience.
✨Understand Housing Policies
Familiarise yourself with relevant housing policies and procedures. Being able to discuss these during your interview will demonstrate your preparedness and understanding of the role's requirements.
✨Emphasise Compassion and Empathy
This position is all about making a difference in people's lives. Share stories that illustrate your compassion and empathy, particularly in situations involving vulnerable individuals or complex needs.
