At a Glance
- Tasks: Deliver exceptional customer service and support housing journeys for individuals in need.
- Company: Join Freebridge Community Housing, dedicated to providing affordable and quality homes.
- Benefits: Enjoy generous holiday leave, employee discounts, and health support.
- Other info: Inclusive workplace with opportunities for career growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a full UK driving licence required.
The predicted salary is between 28800 - 43200 € per year.
Are you passionate about delivering exceptional customer service and making a real difference in people’s housing journeys? As an Allocations Advisor at Freebridge Community Housing, you’ll play a vital role in ensuring every customer—current and prospective—receives a supportive and seamless housing experience. From conducting thorough pre-tenancy assessments and preparing legally accurate documentation, to managing tenancy changes and mutual exchanges with empathy and efficiency, you’ll be at the heart of our commitment to outstanding service. Your attention to detail, responsive communication, and dedication to excellence will help uphold Freebridge’s high standards in customer care.
About Freebridge Community Housing: Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
- Pre-Tenancy Assessment: Complete detailed pre-tenancy assessments with potential customers, ensuring property suitability in line with policies and procedures.
- Legal Documentation: Prepare legal paperwork and tenancy agreements to enable properties to be let correctly.
- System Accuracy: Complete system amendments, maintaining accurate tenancy records to support effective customer communication.
- Tenancy Changes: Manage temporary and permanent moves, including financial compensation and sourcing appropriate accommodation.
- Mutual Exchanges: Complete tenancy amendments and mutual exchanges for existing customers.
- Support Needs: Identify and resolve unmet support needs through timely referrals and liaison with internal and external colleagues.
- Partnership Working: Liaise with Homechoice at Borough Council of King’s Lynn and West Norfolk to request nominations for empty properties.
- Safeguarding: Apply safeguarding principles using a person-centred approach to protect children and adults at risk.
- Cross-Team Collaboration: Work collaboratively with other customer and community teams to promote early intervention and tenancy sustainment.
- Customer Data Management: Maintain accurate tenancy and property records, collecting and updating customer profiling data to assess needs.
What we’re looking for:
- Essential: Proven experience within a customer service environment working for a housing provider or other public service organisation, including face-to-face interaction with customers.
- Ability to provide customer support with a person-centered approach.
- Proven experience of working with a wide range of customers with varied and complex needs, in challenging and confrontational situations.
- Understanding of the role of a social housing provider and how to access support services associated with housing.
- Experience of working in a busy office environment, managing multiple tasks and deadlines.
- Proven ability to work towards and meet performance targets.
- Strong verbal and written communication skills.
- Full UK Driving License required.
- Desirable: Experience working within a letting’s environment.
- Qualification in Housing Management.
What’s in it for you? At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
- Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: 5th January 2026. Apply now to join our team and make a difference to lives across West and North Norfolk.
Allocations Advisor employer: Freebridge Community Housing
Freebridge Community Housing is an exceptional employer dedicated to making a meaningful impact in the lives of individuals and families seeking housing solutions. With a strong commitment to employee wellbeing, we offer generous holiday leave, comprehensive health support, and a culture that values diversity and inclusion. Our focus on professional growth and community engagement ensures that as an Allocations Advisor, you will not only thrive in your role but also contribute to a supportive and collaborative environment in West and North Norfolk.
Contact Detail:
Freebridge Community Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Allocations Advisor
✨Tip Number 1
Get to know the company inside out! Research Freebridge Community Housing, their values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral—bonus points!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Freebridge team and making a difference in people’s housing journeys.
We think you need these skills to ace Allocations Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Allocations Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role is all about delivering exceptional customer service, share specific examples of how you've gone above and beyond for customers in previous roles. We want to see your passion for helping others!
Be Detail-Oriented:Attention to detail is key in this position, especially when it comes to legal documentation and system accuracy. Make sure your application is free from typos and clearly structured to reflect your meticulous nature.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Freebridge Community Housing
✨Know Your Stuff
Before the interview, make sure you understand Freebridge Community Housing's mission and values. Familiarise yourself with their approach to customer service and how they support their tenants. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous customer service roles, especially in housing or public services. Prepare specific examples of how you've handled challenging situations or supported customers with complex needs. This will demonstrate your ability to thrive in a similar environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics at Freebridge. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Think about asking how they measure success in the Allocations Advisor role.
✨Emphasise Teamwork
Since collaboration is key in this role, be sure to highlight your experience working in teams. Share examples of how you’ve worked with others to achieve common goals, especially in a busy office setting. This will show that you can contribute to their 'One Team One Purpose' value.
