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For Companies At a Glance
- Tasks: Lead and optimise Salesforce systems to support marketing and sales objectives.
- Company: Join FreeAgent, a dynamic tech company in Edinburgh with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and a supportive team culture.
- Other info: Temporary role with excellent growth opportunities and a commitment to diversity.
- Why this job: Make a real impact by enhancing our Salesforce platform and collaborating across teams.
- Qualifications: Strong Salesforce experience, analytical skills, and a passion for problem-solving.
The predicted salary is between 51000 - 55000 £ per year.
Our Marketing Platform Team's mission is to make it easier to sell FreeAgent. This includes innovating across our marketing website at www.freeagent.com and our complex Salesforce instance. We ensure our many internal stakeholders can deliver ambitious results by managing a large number of connected technologies.
Role Details
- Department: Engineering
- Employment Type: Temporary
- Location: Edinburgh
- Reporting To: Sara O'Connor
- Compensation: £51,000 - £55,000 per year
The role
A senior member of the FreeAgent Salesforce administrator team you will be responsible for helping to develop, support and maintain our instance of Salesforce Sales Cloud and related systems. You will take on a leadership role in helping to architect new features, ensuring they are optimised for both performance and scale. You will work closely with stakeholders such as sales and marketing to define and deliver against objectives. You will maintain and help evolve best practices within the Salesforce administrator team, ensuring high standards and security.
Responsibilities
- Plan and analyse business context and requirements to deliver work that underpins the team, department and company strategy.
- Use knowledge of application and domain constraints to lead on the design, test and release of substantial features and changes to meet stakeholder requirements and optimise automated business processes.
- Collaborate with other admins and stakeholders to break down complex engineering problems into deliverable chunks.
- Communicate decisions within the team and to stakeholders early and often, building relationships across all areas of the business.
- Test, implement and maintain Salesforce integrations and third‑party applications such as Chili Piper, On24, Adobe, etc.
- Provide support and point of escalation for product teams using the Salesforce platform, helping the team resolve complex questions from stakeholders.
- Proactively identify and drive forward high standards for security across all aspects of the Salesforce instance and integrations.
- Lead cross‑team collaboration to share knowledge across all platform users ranging from sales to marketing, data and finance, website engineering and user research.
- Implement solutions and make recommendations that reflect a deep understanding of Salesforce data structures that enable data input and creation of complex reports and dashboards.
- Support less experienced administrators with skill and knowledge growth, through a rigorous peer review process.
- Lead on solutions during Salesforce incidents, communicating, documenting and fixing.
- Support Marketing Cloud super users with data queries or functional queries.
Qualifications
- Strong hands‑on experience with Salesforce Sales and Marketing Cloud.
- Experience integrating Salesforce with other applications and maintaining integrations.
- Strong analytical skills and experience with reporting and data analysis, including custom reporting within Salesforce.com and custom reporting objects.
- Experience maintaining a complex Salesforce organisation (large number of users, sophisticated sharing model, integrations, or use of advanced features).
- Experience maintaining and customising the Salesforce organisation using best practices, including automation, record types vs. page layouts.
- Experience handling incidents and maintaining security standards.
- Strong project management skills and ability to implement a robust development cycle to specify, plan, implement, test and release new changes to the platform.
- Strong troubleshooting skills.
- Excellent communication skills and ability to train others in how to use the system, tailoring the training to each individual or user role.
- Experience supporting less experienced administrators.
Work Pattern
This is a temporary full‑time role (Monday to Friday, 9am to 5pm). The role will be based in our Edinburgh office, with an agreed hybrid pattern of 2 days in the office and 3 days at home each week.
Benefits
This is a temporary role covering approximately 12 months of maternity leave. Salary will be within the band £51,000 – £55,000 per annum.
Equal Opportunity Statement
FreeAgent is an equal‑opportunity employer and we invest in our people and culture to ensure a happy, diverse and high‑performing team. We strongly encourage applications from people with varied backgrounds and perspectives. All applicants are considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, age, disability, family or parental status.
Senior Salesforce Administrator employer: FreeAgent
Contact Detail:
FreeAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FreeAgent on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on Salesforce features and best practices. We recommend creating a list of questions to ask about their current challenges with Salesforce – it shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in Salesforce before. This will demonstrate your analytical abilities and experience in a real-world context.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at FreeAgent.
We think you need these skills to ace Senior Salesforce Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce Sales and Marketing Cloud. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex engineering problems in the past. We love seeing candidates who can break down challenges and come up with effective solutions, especially when it comes to Salesforce integrations.
Communicate Clearly: Since communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Use straightforward language and structure your thoughts logically, just like you would when collaborating with stakeholders.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at FreeAgent
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Sales and Marketing Cloud knowledge. Be ready to discuss specific features you've worked with, how you've integrated Salesforce with other applications, and any complex reporting you've done. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex engineering problems in the past. Think about times when you had to break down a large project into manageable tasks or how you resolved incidents. This will demonstrate your analytical skills and ability to lead projects successfully.
✨Communicate Like a Pro
Since this role involves collaborating with various stakeholders, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms and share how you've built relationships across teams. Good communication is key to ensuring everyone is on the same page.
✨Emphasise Your Leadership Experience
As a senior member of the team, you'll need to support and mentor less experienced administrators. Prepare to discuss your approach to leadership, how you've helped others grow, and any training sessions you've conducted. Highlighting your ability to lead and inspire will set you apart.