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For Companies At a Glance
- Tasks: Lead and optimise Salesforce systems while collaborating with sales and marketing teams.
- Company: Join FreeAgent, a dynamic company focused on innovation and collaboration.
- Benefits: Competitive salary, hybrid work model, and a supportive team culture.
- Other info: Temporary role with opportunities for professional growth in a vibrant environment.
- Why this job: Make a real impact by enhancing our Salesforce platform and supporting diverse teams.
- Qualifications: Strong Salesforce experience and excellent communication skills required.
The predicted salary is between 51000 - 55000 £ per year.
Our Marketing Platform Team's mission is to make it easier to sell FreeAgent. This includes innovating across our marketing website at www.freeagent.com and our complex Salesforce instance. We ensure our many internal stakeholders can deliver ambitious results by managing a large number of connected technologies.
Role Details
- Department: Engineering
- Employment Type: Temporary
- Location: Edinburgh
- Reporting To: Sara O'Connor
- Compensation: £51,000 - £55,000 per year
The role
A senior member of the FreeAgent Salesforce administrator team you will be responsible for helping to develop, support and maintain our instance of Salesforce Sales Cloud and related systems. You will take on a leadership role in helping to architect new features, ensuring they are optimised for both performance and scale. You will work closely with stakeholders such as sales and marketing to define and deliver against objectives. You will maintain and help evolve best practices within the Salesforce administrator team, ensuring high standards and security.
Responsibilities
- Plan and analyse business context and requirements to deliver work that underpins the team, department and company strategy.
- Use knowledge of application and domain constraints to lead on the design, test and release of substantial features and changes to meet stakeholder requirements and optimise automated business processes.
- Collaborate with other admins and stakeholders to break down complex engineering problems into deliverable chunks.
- Communicate decisions within the team and to stakeholders early and often, building relationships across all areas of the business.
- Test, implement and maintain Salesforce integrations and third‑party applications such as Chili Piper, On24, Adobe, etc.
- Provide support and point of escalation for product teams using the Salesforce platform, helping the team resolve complex questions from stakeholders.
- Proactively identify and drive forward high standards for security across all aspects of the Salesforce instance and integrations.
- Lead cross‑team collaboration to share knowledge across all platform users ranging from sales to marketing, data and finance, website engineering and user research.
- Implement solutions and make recommendations that reflect a deep understanding of Salesforce data structures that enable data input and creation of complex reports and dashboards.
- Support less experienced administrators with skill and knowledge growth, through a rigorous peer review process.
- Lead on solutions during Salesforce incidents, communicating, documenting and fixing.
- Support Marketing Cloud super users with data queries or functional queries.
Qualifications
- Strong hands‑on experience with Salesforce Sales and Marketing Cloud.
- Experience integrating Salesforce with other applications and maintaining integrations.
- Strong analytical skills and experience with reporting and data analysis, including custom reporting within Salesforce.com and custom reporting objects.
- Experience maintaining a complex Salesforce organisation (large number of users, sophisticated sharing model, integrations, or use of advanced features).
- Experience maintaining and customising the Salesforce organisation using best practices, including automation, record types vs. page layouts.
- Experience handling incidents and maintaining security standards.
- Strong project management skills and ability to implement a robust development cycle to specify, plan, implement, test and release new changes to the platform.
- Strong troubleshooting skills.
- Excellent communication skills and ability to train others in how to use the system, tailoring the training to each individual or user role.
- Experience supporting less experienced administrators.
Work Pattern
This is a temporary full‑time role (Monday to Friday, 9am to 5pm). The role will be based in our Edinburgh office, with an agreed hybrid pattern of 2 days in the office and 3 days at home each week.
Benefits
This is a temporary role covering approximately 12 months of maternity leave. Salary will be within the band £51,000 – £55,000 per annum.
Equal Opportunity Statement
FreeAgent is an equal‑opportunity employer and we invest in our people and culture to ensure a happy, diverse and high‑performing team. We strongly encourage applications from people with varied backgrounds and perspectives. All applicants are considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, age, disability, family or parental status.
Senior Salesforce Administrator (12 month maternity cover) employer: FreeAgent
Contact Detail:
FreeAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator (12 month maternity cover)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FreeAgent on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce features and best practices. Be ready to discuss how you've tackled complex problems in past roles, as this will show you're the right fit for their team.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've led projects or mentored others. FreeAgent values collaboration, so demonstrating your ability to work with diverse teams will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the FreeAgent family.
We think you need these skills to ace Senior Salesforce Administrator (12 month maternity cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce Sales and Marketing Cloud. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves collaborating with various stakeholders, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you can effectively convey complex ideas.
Highlight Your Problem-Solving Abilities: We love candidates who can tackle challenges head-on! Share examples of how you've resolved issues in past roles, especially those related to Salesforce integrations or data management. This will show us you're ready for the complexities of our systems.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at FreeAgent
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Sales and Marketing Cloud knowledge. Be ready to discuss your hands-on experience, especially with integrations and custom reporting. Prepare examples of how you've optimised processes or solved complex problems in previous roles.
✨Showcase Your Leadership Skills
As a senior member, you'll need to demonstrate your ability to lead and mentor others. Think of specific instances where you've supported less experienced admins or led cross-team collaborations. Highlight your project management skills and how you've implemented robust development cycles.
✨Communicate Clearly and Effectively
Communication is key in this role, so practice articulating your thoughts clearly. Be prepared to explain technical concepts in a way that non-technical stakeholders can understand. Share examples of how you've built relationships across departments and communicated decisions effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about troubleshooting and incident management. Prepare to discuss how you've handled past incidents, maintained security standards, and resolved complex questions from stakeholders. Think through your approach to problem-solving and be ready to share your thought process.