Practice Implementation Consultant (Remote, field-based, England)

The role involves helping reduce the friction often associated with large-scale software adoption. You will have a dual pre-sales technical and post-sales implementation focus, acting as a trusted consultant who helps complex, large-scale organisations understand how FreeAgent can transform their workflows.

Day to day your role will involve:

• Pre-Sales & Technical Scoping
• Technical Discovery & Solution Design: Partner with sales team to conduct deep-dive operational discovery, mapping out a practice’s current software ecosystem, workflow hurdles, and mapping FreeAgent capabilities to their specific operational needs.
• Tailored Product Demonstrations: Deliver compelling, solution-led product demonstrations to senior practice partners, IT directors, and heads of department to articulate FreeAgent’s technical and commercial value.
• Objection Handling & Scoping: Overcome complex technical, security or operational objections during the sales cycle, providing definitive guidance on integrations, data flows, and workflow feasibility.
• Post-Sales Onboarding & Practice Integration
• Practice Workflow Architecture: Design and embed standardised "FreeAgent in-practice" operational processes, helping firms with their workflow, compliance routines, and client management practices.
• Implementation Project Management: Manage the end-to-end onboarding lifecycle for large practices, maintaining project plans, managing risks, setting milestones, and keeping key internal/external stakeholders aligned through to go-live.
• Client Migration Strategy: Guide practice teams through bulk data migration activities—defining data extraction templates, validation routines, reconciliation standards, and sign-off procedures to move clients smoothly onto FreeAgent.
• Training & Capability Building
• Structured Onboarding & Upskilling: Design and deliver tailored training sessions (workshops, webinars) for practice staff, bookkeepers, and client managers to build confidence and self-sufficiency.
• Best-Practice Toolkits: Build repeatable onboarding frameworks, migration playbooks, and training assets to accelerate time-to-value for newly signed practices.
• Cross-Functional Collaboration & Product Advocacy
• Internal Voice of the Practice: Capture recurring technical requirements, migration bottlenecks, and product enhancements from large and national accounting firms, delivering structured feedback to the sales, Product and Engineering teams.
• Continuous improvement: Providing regular updates on wins and lessons learned to both the Implementation and wider sales teams to facilitate knowledge sharing, process improvements and continuous upskilling.

You ideally have:

• Experience as a qualified, part-qualified or qualified by experience accountant or bookkeeper.
• Operational familiarity with how large national UK accounting practices operate.
• High level of computer-literacy and familiarity with SaaS software.
• Hands-on experience with data migrations.
• Experience working in an accounting practice environment is preferable.

Our work life promotes a strong work-life balance, with a 35 hour working week, and a collaborative Edinburgh HQ designed for distributed teams. We support each other and operate a no-blame culture.

This is a permanent, full-time role (Monday to Friday), combining field-based work with home working. Although nationwide travel is required, it will be most often across England.

Perks include:

• Annual starting salary of £37,500 - £43,000 per annum depending on experience, with room to progress to £46,500 within the band.
• 33 days holiday (and an extra day for each year you’re with us).
• Flexible/hybrid working.
• Private health care.
• Life assurance.
• 5% matched pension contributions.
• Summer 4 day weeks (giving you 8 additional days off!).
• Buy-as-you-earn share schemes.
• Sabbatical leave (unpaid).
• Cycle to work scheme.
• Wellness webinars.
• Focused learning time and learning budgets.
• Volunteering day.

FreeAgent is an equal opportunities employer, and we invest in our people and culture to ensure we have a happy, diverse and high-performing team.