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- Tasks: Deliver top-notch customer support and assist with product training and testing.
- Company: FreeAgent, a dynamic company based in Edinburgh.
- Benefits: Flexible working hours, 33 days holiday, and a strong work-life balance.
- Other info: Enjoy a hybrid working model after training with great career growth potential.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: 2-3 years of accounting experience and strong computer skills.
The predicted salary is between 30000 - 40000 £ per year.
FreeAgent in Edinburgh is seeking a Support Accountant to deliver exceptional customer service and support. The role requires 2-3 years of accounting experience, strong computer literacy, and a tech-savvy approach.
Responsibilities include:
- Being the first point of contact for customers
- Training
- Assisting with product testing
Enjoy a hybrid working model after training, with a focus on a strong work-life balance and numerous benefits, including flexible working and 33 days holiday.
Hybrid Customer Support Accountant - Training & Product Insight employer: FreeAgent
Contact Detail:
FreeAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Support Accountant - Training & Product Insight
✨Tip Number 1
Get to know the company inside out! Research FreeAgent's values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Support Accountant, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to build your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Show off your tech-savvy side! Be prepared to discuss how you've used technology in your previous roles. Highlight any software or tools you've mastered that could benefit FreeAgent's customer support and product testing.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the FreeAgent family.
We think you need these skills to ace Hybrid Customer Support Accountant - Training & Product Insight
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2-3 years of accounting experience in your application. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Tech-Savvy is Key: Since we’re looking for someone with strong computer literacy, mention any software or tools you’re familiar with. If you've got experience with product testing or training, let us know how you’ve used tech to enhance customer support.
Be Personable: As the first point of contact for our customers, it’s important to show off your communication skills. Use a friendly tone in your application and share any experiences where you’ve delivered exceptional customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, you’ll find all the details about the role there!
How to prepare for a job interview at FreeAgent
✨Know Your Numbers
Brush up on your accounting knowledge and be ready to discuss key concepts. FreeAgent is looking for someone with 2-3 years of experience, so make sure you can confidently talk about your previous roles and how they relate to the position.
✨Tech-Savvy Showcase
Since the role requires strong computer literacy, prepare to demonstrate your tech skills. Familiarise yourself with accounting software and tools that are relevant to the job, and be ready to share examples of how you've used technology to improve processes in your past roles.
✨Customer Service Focus
As the first point of contact for customers, it's crucial to highlight your customer service experience. Think of specific instances where you went above and beyond to help a customer, and be prepared to discuss how you would handle challenging situations.
✨Embrace the Hybrid Model
With a hybrid working model on offer, show your understanding of remote work dynamics. Discuss how you manage your time and maintain productivity while working from home, and express your enthusiasm for a balanced work-life approach.