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- Tasks: Assist customers with accounting queries via phone, email, and chat while providing training.
- Company: Join FreeAgent, a leading fintech company known for exceptional customer support and a collaborative culture.
- Benefits: Enjoy 33 days holiday, flexible working, private healthcare, and a supportive work environment.
- Why this job: Kickstart your career in fintech with structured training and a focus on work-life balance.
- Qualifications: An accounting degree or related studies, tech-savvy, and a passion for customer service are essential.
- Other info: Opportunity for hybrid working after initial training; no long hours, just a 35-hour week!
The predicted salary is between 25000 - 29250 £ per year.
Position
Graduate Customer Support Accountant at FreeAgent
Department & Location
Support team – Edinburgh, Scotland
Compensation
£26,000 – £30,000 per year
Role Overview
We are looking for accounting/bookkeeping professionals with a passion for fintech to join our Support team. You will receive structured training, work within a diverse and high‑performing team, and help delight FreeAgent customers.
Day‑to‑Day Responsibilities
- Be the first point of contact for customers via phone, email, and chat, responding accurately and promptly
- Provide training to customers through outbound calls for free trials and paying subscribers
- Proactively contact users to see if they need help
- Assist product teams by testing new features or upgrades to existing functionality
Ideal Candidate
- Accounting degree or completed accountancy‑related studies
- Thorough knowledge of UK accounting processes, ideally supported by practical experience
- Highly computer‑literate and tech‑savvy, with a strong understanding of online engagement
- Clear understanding of the issues facing small businesses and keen interest in how financial software can help
- Awareness of bookkeeping and accounting software packages available to small business owners, with some experience using one or more
- Enjoy providing first‑rate customer service and previous experience in a similar role
Perks & Benefits
- 33 days holiday (plus an extra day for each year with us)
- Flexible/hybrid working (initial training 6 months in‑office, then 2 days office, 3 days home)
- Private health care
- Life assurance
- 5% matched pension contributions
- Summer 4‑day weeks (8 additional days off)
- Buy‑as‑you‑earn share schemes
- Sabbatical leave (unpaid)
- Cycle to work scheme
- Wellness webinars
- Focused learning time and learning budgets
- Volunteering day
Equal Opportunity
FreeAgent is an equal opportunities employer. We invest in people and culture to ensure a happy, diverse, high‑performing team. All applicants are considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, age, disability, family, or parental status.
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Graduate Customer Support Accountant employer: FreeAgent
Contact Detail:
FreeAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Accountant
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific challenges small businesses face. This knowledge will help you engage with customers more effectively and demonstrate your understanding during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. Being able to showcase your ability to handle customer queries confidently can set you apart from other candidates.
✨Tip Number 3
Get hands-on experience with popular accounting software that small businesses use. Familiarity with these tools will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Graduate Customer Support Accountant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accounting degree and any relevant experience. Emphasise your customer service skills and familiarity with UK accounting processes, as these are key for the Graduate Customer Support Accountant role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for fintech and how your background aligns with the company's values. Mention specific experiences that demonstrate your ability to provide excellent customer support and your understanding of small business needs.
Showcase Technical Skills: Since the role requires being tech-savvy, include any relevant software or tools you have used in your studies or previous jobs. Highlight your ability to learn new technologies quickly, as this will be crucial in a fintech environment.
Prepare for Potential Questions: Think about common interview questions related to customer service and accounting. Be ready to discuss how you would handle specific customer queries or challenges, showcasing your problem-solving skills and customer-centric approach.
How to prepare for a job interview at FreeAgent
✨Know Your Accounting Basics
Brush up on your accounting knowledge, especially UK accounting processes. Be prepared to discuss how your studies or any practical experience relate to the role, as this will show your understanding of the fundamentals.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, think of examples from your past experiences where you provided excellent customer service. Highlight your ability to communicate clearly and effectively, whether over the phone, via email, or online chat.
✨Familiarise Yourself with Fintech
Research the fintech industry and understand how financial software can benefit small businesses. Being able to discuss current trends or challenges in the sector will demonstrate your genuine interest in the field.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could be about the team culture, training opportunities, or the company's approach to customer support. It shows that you're engaged and serious about the position.
