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- Tasks: Support customers with accounting queries and provide training on our fintech product.
- Company: Join a dynamic fintech company known for exceptional customer support.
- Benefits: Enjoy 33 days holiday, flexible working, private healthcare, and more!
- Why this job: Kickstart your career in fintech while helping small businesses thrive.
- Qualifications: Accounting degree or related studies, tech-savvy, and customer service experience.
- Other info: Hybrid working after training, with a supportive and collaborative team culture.
The predicted salary is between 22000 - 26000 £ per year.
Our Support Team prides itself on exceptional customer support, and to help us continue this, we’re looking for accounting/bookkeeping professionals who are interested in a career in fintech, to complement and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team.
The role involves joining as a Junior Support Accountant, allowing you to establish your career in the fintech industry. Building on your existing accounting knowledge, you’ll receive structured individual training to become an integral part of the Support Team, helping delight FreeAgent customers. Day to day you’d be helping users by:
- Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training.
- Proactively contacting users to see if they need help.
- Helping people who are interested in the product, but need more information to decide if it’s right for them.
- Assisting the product teams by testing new features or upgrades to existing functionality.
Department: Support
Employment Type: Permanent - Full Time
Location: Edinburgh
Workplace type: Hybrid
Compensation: £26,000 - £30,000 / year
Ideally, you’ll:
- Have an accounting degree or completed accountancy related studies.
- Have a thorough and robust knowledge of accounting processes, ideally supported by practical experience.
- Be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
- Have a clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them.
- Have an awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience.
- Enjoy providing first-rate customer service and have experience of this from a previous role.
Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams. At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
Work pattern for this role: This is a permanent role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for years.
Perks: The salary band for this role is £26,000 - £30,000 per annum. Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band. We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following:
- 33 days holiday (and an extra day for each year you’re with us).
- Flexible/hybrid working.
- Private health care.
- Life assurance.
- 5% matched pension contributions.
- Summer 4 day weeks (giving you 8 additional days off!).
- Buy-as-you-earn share schemes.
- Sabbatical leave (unpaid).
- Cycle to work scheme.
- Wellness webinars.
- Focused learning time and learning budgets.
- Volunteering day.
Tempted to apply? Please read over the details for this role so you know what to expect.
Junior Customer Support Accountant in Edinburgh employer: FreeAgent
Contact Detail:
FreeAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Support Accountant in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching FreeAgent and its culture. Understanding our values and what makes us tick will help you connect with the team and show that you're genuinely interested in being part of our exceptional Support Team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping our users, think of examples from your past experiences where you've provided top-notch support. Be ready to share these stories during your interview to demonstrate your passion for customer service.
✨Tip Number 3
Show off your tech-savviness! As a Junior Customer Support Accountant, you'll need to be comfortable with accounting software and online engagement. Brush up on your knowledge of popular bookkeeping tools and be prepared to discuss how you've used technology to solve problems in the past.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start!
We think you need these skills to ace Junior Customer Support Accountant in Edinburgh
Some tips for your application 🫡
Show Off Your Accounting Skills: Make sure to highlight your accounting degree or any relevant studies in your application. We want to see how your knowledge aligns with the role, so don’t hold back on showcasing your understanding of accounting processes!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your experience with bookkeeping software and how it relates to helping small businesses. This will show us that you’re genuinely interested in the position and understand what we do.
Be Personable: Since customer support is key for us, let your personality shine through! Share examples of how you've provided excellent customer service in the past. We love candidates who can connect with our users and make their experience delightful.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our fantastic team and culture!
How to prepare for a job interview at FreeAgent
✨Know Your Accounting Basics
Brush up on your accounting knowledge before the interview. Be ready to discuss key concepts and processes, as well as any practical experience you have. This will show that you're not just a candidate with a degree, but someone who understands the real-world application of accounting.
✨Show Your Customer Service Skills
Since this role involves providing exceptional customer support, prepare examples from your past experiences where you delivered great service. Think about how you handled difficult situations or went the extra mile for a customer, as this will highlight your suitability for the role.
✨Familiarise Yourself with Fintech Trends
Research the latest trends in fintech and how they impact small businesses. Being able to discuss these topics during your interview will demonstrate your genuine interest in the industry and your understanding of how financial software can benefit users.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready for Janice Atherton or whoever is interviewing you. Ask about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about the position.
