At a Glance
- Tasks: Be the go-to person for customer queries and provide top-notch support.
- Company: Join a dynamic team at a leading accounting support company in Edinburgh.
- Benefits: Enjoy 33 days holiday, flexible working, and private healthcare.
- Other info: Hybrid work model after training with excellent career growth opportunities.
- Why this job: Make a real difference by helping customers navigate their accounting needs.
- Qualifications: 2-3 years of accounting experience and a passion for customer service.
The predicted salary is between 30000 - 34000 £ per year.
We pride ourselves on our exceptional customer support and are looking for accounting/bookkeeping professionals to join our Support Team. The role is a mid‑level Support Accountant with knowledge of accounting industry processes.
Department / Location
- Department: Support
- Location: Edinburgh
Compensation
- Salary band: £30,000 – £34,000 per year.
Role
As a Customer Support Accountant you will be the first point of contact for customers via phone, email, and online chat, responding accurately and promptly to queries. You will provide training to customers, proactively contact users for assistance, help potential customers assess the product, and assist product teams with testing new features.
Day‑to‑Day Responsibilities
- First point of contact for customers via phone, email, and online chat
- Provide training to customers via outbound calls
- Proactively contact users to see if they need help
- Help potential customers decide if the product is right for them
- Assist product teams in testing new features or upgrades
Ideal Candidate
- Minimum 2‑3 years of practical accounting experience (e.g., payroll RTI, VAT, Self‑Assessment)
- Thorough knowledge of accounting processes with practical experience
- High computer literacy and tech‑savvy, comfortable with online engagement
- Awareness of bookkeeping and accounting software for small business owners
- Enjoys providing first‑rate customer service; prior similar experience
Note: The role will not provide the practical experience needed for CIMA or ACCA qualifications.
Work Life
- 35‑hour workweek, no long hours.
- Strong work‑life balance and a 5‑day hybrid model after initial training.
- Edinburgh HQ equipped with AV for collaboration, and remote work is well supported.
Work Pattern
- Permanent role, Monday to Friday 9 am–5 pm.
- Initially based in Edinburgh office for a minimum of 6 months training.
- Post‑training, hybrid working available: 2 days office, 3 days home each week.
Perks
- 33 days holiday + 1 extra day per year of service
- Flexible/hybrid working
- Private health care
- Life assurance
- 5 % matched pension contributions
- Summer 4‑day weeks (8 additional days off)
- Buy‑as‑you‑earn share schemes
- Sabbatical leave (unpaid)
- Cycle to work scheme
- Wellness webinars
- Focused learning time and learning budgets
- Volunteering day
Equal Opportunities
FreeAgent is an equal opportunities employer. We encourage applications from individuals of diverse backgrounds and perspectives. All applicants are considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, age, disability, family or parental status. We aim to avoid requiring all listed criteria to apply, recognising the barriers to under‑represented groups.
Customer Support Accountant employer: FreeAgent
FreeAgent is an excellent employer that fosters creativity and innovation in the heart of Edinburgh. With a strong emphasis on work-life balance, competitive compensation, and generous benefits like 33 days of holiday and private health care, employees are supported in both their professional and personal lives. The collaborative work culture encourages growth and development, making it a rewarding place for creative talents to thrive.
