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- Tasks: Assist customers with accounting queries via phone, email, and chat.
- Company: FreeAgent simplifies business finances for micro-businesses in the UK.
- Benefits: Enjoy 33 days holiday, flexible working, private healthcare, and more!
- Why this job: Join a supportive team in a thriving fintech environment with growth opportunities.
- Qualifications: An accounting degree or related studies is preferred; customer service experience is a plus.
- Other info: Hybrid working available after training; no long hours, just a 35-hour week!
The predicted salary is between 25000 - 29250 £ per year.
Our Support Team prides itself on exceptional customer support, and to help us continue this we’re looking for accounting/bookkeeping professionals who are interested in a career in fintech, to complement and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team.
The role involves joining as an Assistant Support Accountant, allowing you to establish your career in the fintech industry. Building on your existing accounting knowledge, you’ll receive structured individual training to become an integral part of the Support Team, helping delight FreeAgent customers.
Day to day you’d be helping users by:
- being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries
- providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
- proactively contacting users to see if they need help
- helping people who are interested in the product, but need more information to decide if it’s right for them
- assisting the product teams by testing new features or upgrades to existing functionality
Ideally, you’ll:
- have an accounting degree or completed accountancy related studies
- have a thorough and robust knowledge of accounting processes, ideally supported by practical experience
- be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business
- have a clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them
- have an awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience
- enjoy providing first-rate customer service and have experience of this from a previous role
Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams. At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
This is a permanent role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for years.
The salary band for this role is £25,000 - £29,250 per annum. Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band.
We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following:
- 33 days holiday (and an extra day for each year you’re with us)
- Flexible/hybrid working
- Private health care
- Life assurance
- 5% matched pension contributions
- Summer 4 day weeks (giving you 8 additional days off!)
- Buy-as-you-earn share schemes
- Sabbatical leave (unpaid)
- Cycle to work scheme
- Wellness webinars
- Focused learning time and learning budgets
- Volunteering day
FreeAgent aims to remove the stress and pain of dealing with business finances. From the very beginning in 2007, our aim was to create a product that would make an impact and improve the lives of micro-businesses in the UK. Now FreeAgent is one of the UK's most popular online accounting software providers, with over 200,000 customers.
FreeAgent is an equal opportunities employer, and we invest in our people and culture to ensure we have a happy, diverse and high-performing team. We strongly encourage applications from people with varied backgrounds and perspectives. All applicants are considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, age, disability, family or parental status.
Contact Detail:
FreeAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Support Accountant
✨Tip Number 1
Familiarise yourself with FreeAgent's products and services. Understanding their accounting software inside out will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Engage with FreeAgent's online community or social media platforms. This will give you insights into their customer interactions and the common issues users face, which can be valuable when discussing your potential contributions to the Support Team.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you provided exceptional support, as this is a key aspect of the Assistant Customer Support Accountant role.
✨Tip Number 4
Research the fintech industry trends and challenges, especially those affecting small businesses. Being knowledgeable about these topics will help you stand out as a candidate who understands the broader context of the role.
We think you need these skills to ace Assistant Customer Support Accountant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accounting qualifications and any relevant experience in customer support. Emphasise your tech-savviness and understanding of accounting software, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the fintech industry and how your background aligns with FreeAgent's mission. Mention specific experiences that demonstrate your customer service skills and accounting knowledge.
Showcase Relevant Skills: When detailing your experience, focus on skills that are directly relevant to the role, such as communication, problem-solving, and familiarity with bookkeeping software. Use examples to illustrate how you've successfully supported customers in the past.
Research FreeAgent: Familiarise yourself with FreeAgent’s products and values. Mentioning specific features or aspects of their service in your application can show your genuine interest and help you stand out from other candidates.
How to prepare for a job interview at FreeAgent
✨Know Your Accounting Basics
Brush up on your accounting knowledge before the interview. Be prepared to discuss key concepts and processes, as this role requires a solid understanding of accounting principles.
✨Showcase Your Customer Service Skills
Since this position involves direct interaction with customers, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experience you have in resolving issues or training users.
✨Familiarise Yourself with Fintech Trends
Research the fintech industry and understand how it impacts small businesses. Being knowledgeable about current trends will demonstrate your interest in the field and your commitment to helping customers succeed.
✨Prepare Questions for Your Interviewers
Have a list of thoughtful questions ready to ask during the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, especially regarding work-life balance and team dynamics.
