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- Tasks: Assist customers with accounting queries via phone, email, and chat.
- Company: Join FreeAgent, a leading fintech company known for exceptional customer support.
- Benefits: Enjoy 33 days holiday, flexible working, private healthcare, and more!
- Why this job: Kickstart your career in fintech while helping small businesses thrive.
- Qualifications: An accounting degree or related studies is preferred; customer service experience is a plus.
- Other info: Hybrid working available after training; supportive, no-blame culture.
The predicted salary is between 25000 - 29250 £ per year.
Our Support Team prides itself on exceptional customer support, and to help us continue this, we're looking for accounting/bookkeeping professionals who are interested in a career in fintech, to complement and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team.
The role involves joining as an Assistant Support Accountant, allowing you to establish your career in the fintech industry. Building on your existing accounting knowledge, you'll receive structured individual training to become an integral part of the Support Team, helping delight FreeAgent customers.
Day to day, you would be helping users by:
- Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries.
- Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training.
- Proactively contacting users to see if they need help.
- Helping people who are interested in the product but need more information to decide if it’s right for them.
- Assisting the product teams by testing new features or upgrades to existing functionality.
Ideally, you’ll:
- Have an accounting degree or completed accountancy related studies.
- Have a thorough and robust knowledge of accounting processes, ideally supported by practical experience.
- Be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
- Have a clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them.
- Have an awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience.
- Enjoy providing first-rate customer service and have experience of this from a previous role.
Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams. At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
This is a permanent role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for years.
The salary band for this role is GBP 25,000 - GBP 29,250 per annum. Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band.
We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following:
- 33 days holiday (and an extra day for each year you’re with us).
- Flexible/hybrid working.
- Private health care.
- Life assurance.
- 5% matched pension contributions.
- Summer 4 day weeks (giving you 8 additional days off!).
- Buy-as-you-earn share schemes.
- Sabbatical leave (unpaid).
- Cycle to work scheme.
- Wellness webinars.
- Focused learning time and learning budgets.
- Volunteering day.
We prioritise your well-being with a comprehensive range of benefits and a competitive salary.
Assistant Customer Support Accountant employer: FreeAgent
Contact Detail:
FreeAgent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Support Accountant
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific challenges small businesses face. This knowledge will help you engage with customers more effectively and demonstrate your understanding during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. Being able to showcase your ability to handle customer queries confidently can set you apart from other candidates.
✨Tip Number 3
Get hands-on experience with popular accounting software that small businesses use. Familiarity with these tools will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 4
Network with professionals in the fintech and accounting sectors. Attend relevant events or join online forums to connect with others, which could lead to valuable insights and even referrals for the position.
We think you need these skills to ace Assistant Customer Support Accountant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accounting qualifications and any relevant experience in customer support. Emphasise your tech-savviness and understanding of accounting software, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the fintech industry and how your background aligns with the company's values. Mention specific experiences where you've provided excellent customer service or resolved customer queries.
Showcase Relevant Skills: Clearly outline your knowledge of accounting processes and any practical experience you have. Highlight your ability to communicate effectively with customers, as this role requires strong interpersonal skills.
Research the Company Culture: Familiarise yourself with FreeAgent's work culture and values. Mention in your application how you resonate with their no-blame culture and commitment to work-life balance, which can set you apart from other candidates.
How to prepare for a job interview at FreeAgent
✨Know Your Accounting Basics
Brush up on your accounting knowledge before the interview. Be prepared to discuss key concepts and processes, as this role requires a solid understanding of accounting principles.
✨Demonstrate Customer Service Skills
Since this position involves direct interaction with customers, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experience you have in resolving queries or training users.
✨Familiarise Yourself with Fintech Trends
Research the fintech industry and understand how financial software can benefit small businesses. Showing your interest in the sector will demonstrate your enthusiasm for the role and the company.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask during the interview. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
