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- Tasks: Lead and optimise Salesforce systems, collaborating with teams to enhance business processes.
- Company: Join FreeAgent, a dynamic tech company in Edinburgh with a supportive culture.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and a strong work-life balance.
- Other info: Exciting opportunity with career growth in a collaborative environment.
- Why this job: Make a real impact by innovating within Salesforce and supporting diverse teams.
- Qualifications: Proven Salesforce experience, strong analytical skills, and excellent communication abilities.
The predicted salary is between 51000 - 55000 £ per year.
Department: Engineering
Employment Type: Temporary
Location: Edinburgh
Reporting To: Sara O'Connor
Compensation: £51,000 - £55,000 / year
Description
Our Marketing Platform Team's mission is to make it easier to sell FreeAgent. This includes innovating across our marketing website at www.freeagent.com and our complex Salesforce instance. We ensure our many internal stakeholders can deliver their ambitious results, managing a large number of connected technologies.
The role
As a senior member of the FreeAgent Salesforce administrator team you will be responsible for helping to develop, support and maintain our instance of Salesforce Sales Cloud and related systems. You will take on a leadership role in helping to architect new features, ensuring they are optimised for both performance and scale. You will work closely with the stakeholders, such as sales and marketing, to both define and deliver against objectives. You will maintain and help evolve best practices within the Salesforce administrator team, ensuring high standards and security.
Day to day your role will involve:
- Plan and analyse business context and requirements to deliver work that underpins the team, department and company strategy.
- Use knowledge of application and domain constraints to lead on the design, test and release of substantial features and changes to meet stakeholder requirements and optimise automated business processes.
- Collaborate with other admins and stakeholders to break down complex engineering problems into deliverable chunks.
- Communicate decisions within the team and to stakeholders early and often, building relationships across all areas of the business.
- Test, implement and maintain Salesforce integrations and third party applications such as Chili Piper, On24, Adobe, etc.
- Provide support and point of escalation for product teams using the Salesforce platform, helping the team resolve complex questions from stakeholders.
- Proactively identify and drive forward the highest standards for security across all aspects of the Salesforce instance and integrations.
- Lead cross-team collaboration to share knowledge across all platform users ranging from sales to marketing, data and finance, website engineering and user research.
- Implement solutions and make recommendations that reflect a deep understanding of Salesforce data structures that enable the input of data and creation of complex reports and dashboards.
- Support less experienced administrators with skill and knowledge growth, through our rigorous peer review process.
- Lead on solutions during Salesforce incidents, communicating, documenting and fixing.
- Support Marketing Cloud super users with data queries or functional queries, etc.
You ideally you'll have:
- Strong hands-on experience with Salesforce Sales and Marketing Cloud.
- Experience integrating Salesforce with other applications and maintaining integrations.
- Strong analytical skills and experience with reporting and data analysis, including custom reporting within Salesforce.com and custom reporting objects.
- Experience maintaining a complex Salesforce organisation (either with more users, a more complex sharing model, integrations and/or using less common features).
- Experience maintaining and customising the Salesforce organisation using best practices.
- Full understanding of options, such as automation, record types vs. page layouts.
- Experience handling incidents and maintaining security standards.
- Strong project management skills and able to implement a robust development cycle to specify, plan, implement, test, and release new changes to the platform.
- Strong troubleshooting skills.
- Great communication skills and the ability to train others in how to use the system, tailoring the training to each individual or user role.
- Experience supporting less experienced administrators.
Our work life
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams. At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
Work pattern for this role
This is a temporary full time role (Monday to Friday, 9am to 5pm). The role will be based in our Edinburgh office, however there will be an opportunity to adopt hybrid working, under an agreed pattern of 2 days from the office and 3 days at home each week.
One last thing
FreeAgent is moving house! From early next year we’ll be in our swanky new pad to the west of Edinburgh, with superb employee facilities and close to multiple transport links. We’ll share more details with you as you go through the hiring process.
Perks
This is a temporary role through one of our agency partners, covering a period of maternity leave for around 12 months. The rate for this role will be equivalent to the point on the salary band for this position £51,000 - £55,000 per annum.
Senior Salesforce Administrator employer: FreeAgent Holdings Ltd.
Contact Detail:
FreeAgent Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in the Salesforce space. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. Be ready to discuss specific projects you've worked on and how you've tackled challenges. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical topics. This will help us see how well you can collaborate with different teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at FreeAgent!
We think you need these skills to ace Senior Salesforce Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce Sales and Marketing Cloud. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills: In your application, give us examples of how you've tackled complex engineering problems in the past. We love seeing candidates who can break down challenges and come up with effective solutions, especially when it comes to Salesforce integrations.
Communicate Clearly: Since communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Use straightforward language and structure your thoughts logically, just like you would when collaborating with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at FreeAgent!
How to prepare for a job interview at FreeAgent Holdings Ltd.
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Sales and Marketing Cloud knowledge. Be ready to discuss specific features you've worked with, how you've integrated Salesforce with other applications, and any complex reporting you've done. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex engineering problems in the past. Think about times when you had to break down a large project into manageable tasks or how you resolved incidents. This will demonstrate your analytical skills and ability to lead on solutions, which is crucial for this role.
✨Communicate Like a Pro
Since you'll be working closely with various stakeholders, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms and share how you've built relationships across teams. Good communication is key to ensuring everyone is on the same page and can collaborate effectively.
✨Emphasise Your Leadership Experience
As a senior member of the team, you'll need to support and mentor less experienced administrators. Prepare to discuss your experience in leading projects, training others, and maintaining high standards within a team. Highlighting your leadership skills will show that you're ready to take on this responsibility.