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- Tasks: Lead and optimise Salesforce systems while collaborating with various teams to achieve business goals.
- Company: Join FreeAgent, a supportive tech company with a focus on work-life balance.
- Benefits: Competitive salary, hybrid working options, and a collaborative office environment.
- Other info: Exciting opportunity to grow in a no-blame culture with excellent career prospects.
- Why this job: Make a real impact in a dynamic role while developing your Salesforce expertise.
- Qualifications: Strong Salesforce experience, analytical skills, and a passion for teamwork.
The predicted salary is between 51000 - 55000 £ per year.
Department: Engineering
Employment Type: Temporary
Location: Edinburgh
Reporting To: Sara O'Connor
Compensation: £51,000 - £55,000 / year
Description
Our Marketing Platform Team
The Marketing Platform Team's mission is to make it easier to sell FreeAgent. This includes innovating across our marketing website at www.freeagent.com and our complex Salesforce instance. We ensure our many internal stakeholders can deliver their ambitious results, managing a large number of connected technologies.
The role
As a senior member of the FreeAgent Salesforce administrator team you will be responsible for helping to develop, support and maintain our instance of Salesforce Sales Cloud and related systems. You will take on a leadership role in helping to architect new features, ensuring they are optimised for both performance and scale. You will work closely with the stakeholders, such as sales and marketing, to both define and deliver against objectives. You will maintain and help evolve best practices within the Salesforce administrator team, ensuring high standards and security.
Day to day your role will involve:
- Plan and analyse business context and requirements to deliver work that underpins the team, department and company strategy.
- Use knowledge of application and domain constraints to lead on the design, test and release of substantial features and changes to meet stakeholder requirements and optimise automated business processes.
- Collaborate with other admins and stakeholders to break down complex engineering problems into deliverable chunks.
- Communicate decisions within the team and to stakeholders early and often, building relationships across all areas of the business.
- Test, implement and maintain Salesforce integrations and third party applications such as Chili Piper, On24, Adobe, etc.
- Provide support and point of escalation for product teams using the Salesforce platform, helping the team resolve complex questions from stakeholders.
- Proactively identify and drive forward the highest standards for security across all aspects of the Salesforce instance and integrations.
- Lead cross-team collaboration to share knowledge across all platform users ranging from sales to marketing, data and finance, website engineering and user research.
- Implement solutions and make recommendations that reflect a deep understanding of Salesforce data structures that enable the input of data and creation of complex reports and dashboards.
- Support less experienced administrators with skill and knowledge growth, through our rigorous peer review process.
- Lead on solutions during Salesforce incidents, communicating, documenting and fixing.
- Support Marketing Cloud super users with data queries or functional queries, etc.
You ideally you'll have:
- Strong hands-on experience with Salesforce Sales and Marketing Cloud.
- Experience integrating Salesforce with other applications and maintaining integrations.
- Strong analytical skills and experience with reporting and data analysis, including custom reporting within Salesforce.com and custom reporting objects.
- Experience maintaining a complex Salesforce organisation (either with more users, a more complex sharing model, integrations and/or using less common features).
- Experience maintaining and customising the Salesforce organisation using best practices.
- Full understanding of options, such as automation, record types vs. page layouts.
- Experience handling incidents and maintaining security standards.
- Strong project management skills and able to implement a robust development cycle to specify, plan, implement, test, and release new changes to the platform.
- Strong troubleshooting skills.
- Great communication skills and the ability to train others in how to use the system, tailoring the training to each individual or user role.
- Experience supporting less experienced administrators.
Our work life
We believe in a strong work-life balance, we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams. At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
Work pattern for this role
This is a temporary full time role (Monday to Friday, 9am to 5pm). The role will be based in our Edinburgh office, however there will be an opportunity to adopt hybrid working, under an agreed pattern of 2 days from the office and 3 days at home each week.
One last thing
FreeAgent is moving house! From early next year we’ll be in our swanky new pad to the west of Edinburgh, with superb employee facilities and close to multiple transport links. We’ll share more details with you as you go through the hiring process.
Perks
This is a temporary role through one of our agency partners, covering a period of maternity leave for around 12 months. The rate for this role will be equivalent to the point on the salary band for this position £51,000 - £55,000 per annum.
Senior Salesforce Administrator (12 month maternity cover) employer: FreeAgent Holdings Ltd.
Contact Detail:
FreeAgent Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator (12 month maternity cover)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FreeAgent on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce features and best practices. Be ready to discuss how you've tackled complex problems in past roles, as this will show you're the right fit for the team.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical solutions. This will demonstrate your ability to collaborate with stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the FreeAgent family.
We think you need these skills to ace Senior Salesforce Administrator (12 month maternity cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce Sales and Marketing Cloud. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves collaborating with various stakeholders, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you can effectively convey ideas and solutions.
Highlight Your Problem-Solving Abilities: We love candidates who can tackle complex issues head-on! Share examples of how you've resolved challenges in previous roles, especially those related to Salesforce integrations or data management.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FreeAgent Holdings Ltd.
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Sales and Marketing Cloud knowledge. Be ready to discuss your hands-on experience, particularly with integrations and custom reporting. Prepare examples of how you've optimised processes or solved complex problems in previous roles.
✨Showcase Your Leadership Skills
As a senior member of the team, you'll need to demonstrate your ability to lead and mentor others. Think of specific instances where you've supported less experienced administrators or led cross-team collaborations. Highlight your project management skills and how you've implemented robust development cycles.
✨Communicate Clearly and Effectively
Communication is key in this role, so practice articulating your thoughts clearly. Be prepared to explain technical concepts in a way that non-technical stakeholders can understand. Share examples of how you've built relationships across departments and communicated decisions effectively.
✨Emphasise Security and Best Practices
Security is a top priority for FreeAgent, so be ready to discuss how you've maintained high security standards in your previous roles. Talk about your understanding of Salesforce data structures and how you've implemented best practices to ensure data integrity and security.