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- Tasks: Lead a team of support engineers to solve customer issues and improve software.
- Company: FreeAgent is a growing tech company focused on exceptional customer service and collaboration.
- Benefits: Enjoy flexible working, 33 days holiday, private healthcare, and a supportive work culture.
- Why this job: Join a no-blame culture that values work-life balance and personal development.
- Qualifications: Experience in web application development and team management is essential.
- Other info: Opportunity for hybrid working and career progression within a friendly team.
The predicted salary is between 52000 - 66000 £ per year.
Department: Engineering
Employment Type: Permanent - Full Time
Location: Edinburgh
Compensation: £52,000 - £66,000 / year
Our Support Engineering team is experiencing exciting growth with a diverse customer base. Support Engineers collaborate closely with our first-line customer support team, the wider engineering team, and third-party service providers to manage situations in a polite and helpful manner.
The role involves leading a group of highly collaborative support engineers, gaining broad experience of the FreeAgent application, and balancing day-to-day customer issue resolution with development projects to enhance internal efficiency.
Your typical week will involve:
- Coordinating work and facilitating team technical and customer support discussions to aid decision-making.
- Working with your team and the wider business on prioritisation, unblocking bottlenecks, and roadmap planning for future development cycles.
- Helping your team maintain high quality in their code and solutions while assisting in resolving complex enquiries.
- Conducting 1-1s with all direct reports to ensure regular contact and feedback.
- Coaching, mentoring, and developing engineers to help them craft their career paths at FreeAgent.
- Hiring responsibilities including conducting interviews, reviewing applications, and optimising the hiring journey.
- Celebrating your team’s achievements!
Ideally, you’ll have:
- Experience developing web applications, ideally in a commercial environment (we predominantly use Ruby on Rails).
- Evidence of effectively managing and developing a team to achieve shared goals.
- The ability to thrive in a collaborative environment while embracing accountability.
- A learning mindset, always open to self-improvement and learning from others.
- Excellent English and grammar skills.
We believe in a strong work-life balance, with a 35-hour full-time working week, and a fabulous Edinburgh HQ designed for collaboration. At FreeAgent, we support each other and operate a no-blame culture, with a mindset of working hard and being nice to people.
Work pattern for this role:
This is a permanent, full-time role (35 hours Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, with an opportunity for hybrid working (2 days from the office and 3 days at home each week).
Perks include:
- Annual starting salary of between £52,000 - £66,000 per annum depending on experience, with room to progress to £71,000 within the senior band.
- 33 days holiday (and an extra day for each year you’re with us).
- Flexible/hybrid working.
- Private health care.
- Life assurance.
- 5% matched pension contributions.
- Summer 4-day weeks (giving you 8 additional days off!).
- Buy-as-you-earn share schemes.
- Sabbatical leave (unpaid).
- Cycle to work scheme.
- Wellness webinars.
- Focused learning time and learning budgets.
- Volunteering day.
Engineering Manager - Support Engineering employer: FreeAgent Holdings Ltd.
Contact Detail:
FreeAgent Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager - Support Engineering
✨Tip Number 1
Familiarise yourself with the FreeAgent application and its features. Understanding how the software works will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in the past. Be ready to discuss specific challenges you faced and how you overcame them to achieve shared goals.
✨Tip Number 3
Emphasise your collaborative mindset during discussions. Highlight experiences where you worked closely with cross-functional teams, as this role requires balancing customer support with development projects.
✨Tip Number 4
Prepare to discuss your approach to coaching and mentoring engineers. Think about how you can help your team grow and develop their careers, as this is a key aspect of the Engineering Manager role.
We think you need these skills to ace Engineering Manager - Support Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and developing web applications, particularly with Ruby on Rails. Emphasise your leadership skills and any customer service experience that aligns with the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your enthusiasm for leading a collaborative team. Mention specific examples of how you've successfully managed projects or resolved complex issues in the past.
Showcase Your Technical Skills: Include details about your technical expertise, especially in web application development. Highlight any experience you have with coding standards and quality assurance, as these are crucial for the role.
Prepare for Interviews: Be ready to discuss your management style and how you foster a collaborative environment. Think of examples where you've coached or mentored team members, and be prepared to talk about how you handle feedback and performance reviews.
How to prepare for a job interview at FreeAgent Holdings Ltd.
✨Showcase Your Leadership Skills
As an Engineering Manager, you'll be leading a team of support engineers. Be prepared to discuss your previous experiences in managing teams, how you motivate and develop your team members, and any specific examples of successful projects you've led.
✨Demonstrate Technical Proficiency
Since the role involves working with web applications, particularly Ruby on Rails, brush up on your technical knowledge. Be ready to answer questions about your experience with web development and how you approach problem-solving in a technical context.
✨Emphasise Customer Service Passion
The role requires a strong focus on customer service. Prepare to share examples of how you've delivered exceptional service in past roles, and discuss your approach to resolving complex customer issues while maintaining a positive experience.
✨Prepare for Team Dynamics Questions
Expect questions about how you handle team dynamics, prioritisation, and conflict resolution. Think of scenarios where you've successfully navigated challenges within a team and how you foster collaboration and accountability among team members.
