Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with accounting queries via phone, email, and chat.
- Company: Join FreeAgent, a leading fintech company known for exceptional customer support.
- Benefits: Enjoy 33 days holiday, flexible working, private healthcare, and more perks!
- Why this job: Kickstart your career in fintech while helping small businesses thrive.
- Qualifications: An accounting degree or related studies is preferred; customer service experience is a plus.
- Other info: Hybrid working available after training; supportive, no-blame culture.
The predicted salary is between 25000 - 29250 £ per year.
Our Support Team prides itself on exceptional customer support, and to help us continue this, we’re looking for accounting/bookkeeping professionals who are interested in a career in fintech, to complement and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team.
The role involves joining as an Assistant Support Accountant, allowing you to establish your career in the fintech industry. Building on your existing accounting knowledge, you’ll receive structured individual training to become an integral part of the Support Team, helping delight FreeAgent customers.
Day to day you’d be helping users by:
- Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries.
- Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training.
- Proactively contacting users to see if they need help.
- Helping people who are interested in the product, but need more information to decide if it’s right for them.
- Assisting the product teams by testing new features or upgrades to existing functionality.
Ideally you’ll:
- Have an accounting degree or completed accountancy related studies.
- Have a thorough and robust knowledge of accounting processes, ideally supported by practical experience.
- Be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
- Have a clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them.
- Have an awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience.
- Enjoy providing first-rate customer service and have experience of this from a previous role.
Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.
We believe in a strong work-life balance; we don’t work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams. At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!
This is a permanent role (Monday to Friday, 9am to 5pm). This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for years.
The salary band for this role is £25,000 - £29,250 per annum. Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band.
We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following:
- 33 days holiday (and an extra day for each year you’re with us).
- Flexible/hybrid working.
- Private health care.
- Life assurance.
- 5% matched pension contributions.
- Summer 4 day weeks (giving you 8 additional days off!).
- Buy-as-you-earn share schemes.
- Sabbatical leave (unpaid).
- Cycle to work scheme.
- Wellness webinars.
- Focused learning time and learning budgets.
- Volunteering day.
Assistant Customer Support Accountant employer: FreeAgent Holdings Ltd.
Contact Detail:
FreeAgent Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Support Accountant
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific challenges small businesses face. This knowledge will help you engage with customers more effectively and demonstrate your understanding during interviews.
✨Tip Number 2
Brush up on your accounting software skills, especially those relevant to small business needs. Being tech-savvy is crucial for this role, so consider exploring popular tools like FreeAgent to show your initiative.
✨Tip Number 3
Prepare to showcase your customer service experience. Think of specific examples where you've gone above and beyond to assist customers, as this will highlight your suitability for the Assistant Customer Support Accountant position.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Assistant Customer Support Accountant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant accounting qualifications and any customer service experience. Emphasise your tech-savviness and familiarity with accounting software, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the fintech industry and how your background aligns with the responsibilities of the Assistant Customer Support Accountant. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Knowledge: Demonstrate your understanding of accounting processes and the challenges faced by small businesses. This can be done through examples in your application or by mentioning relevant coursework or projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in accounting roles.
How to prepare for a job interview at FreeAgent Holdings Ltd.
✨Showcase Your Accounting Knowledge
Make sure to highlight your understanding of accounting processes during the interview. Be prepared to discuss any relevant coursework or practical experience you have, as this will demonstrate your capability to handle customer queries effectively.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with customers, share examples from your past experiences where you provided excellent customer service. This could include resolving issues, training users, or simply going the extra mile to help someone.
✨Familiarise Yourself with Fintech Trends
Research the latest trends in fintech and how they impact small businesses. Being knowledgeable about the industry will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you are engaged and serious about the position.
