At CGI, you’ll play a key role in delivering reliable, high-quality IT services for a critical client programme based full-time in Chippenham. As a Senior Service Desk Analyst, you’ll take ownership of complex support challenges, help colleagues develop their capabilities and identify creative ways to continually improve service delivery. Working within a collaborative and supportive team, you’ll combine hands‑on technical expertise with strong customer focus, helping maintain stable end‑user services while improving ITIL‑based processes, tools and reporting. This is an opportunity to make a visible impact on service performance while developing your expertise within CGI.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is full‑time onsite in Chippenham.
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Senior Service Desk Analyst (DV Security Clearance) in Chippenham employer: Free-Work
LA International is an award-winning consultancy that offers a dynamic and inclusive work environment, perfect for Network Consultants seeking meaningful freelance opportunities. With a focus on employee growth and a commitment to diversity, we provide our team with the chance to work on high-profile projects while enjoying the flexibility of remote work and occasional travel to Reading for meetings. Our recognition as a leader in IT recruitment underscores our dedication to excellence and innovation, making us an exceptional employer for those looking to advance their careers in a supportive setting.
