Treasury Systems Support Manager

The Treasury Systems Support Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors.

The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury platform operates effectively, evolves in line with business needs, and maintains strong governance and control within the FIS Integrity SaaS model.

The Client is implementing FIS Integrity - so any experience of this would be an advantage.

Essential

• 8-12+ years Treasury systems experience
• Experience managing support teams and vendors
• Strong understanding of Treasury operations
• Experience with SaaS platforms and governance
• Strong leadership and communication skills

Service Delivery & Treasury Platform Governance

• Own the Treasury systems support model and service performance
• Define and manage KPIs, SLAs, and service standards aligned to Treasury outcomes
• Ensure platform governance protects liquidity, payments, risk processing, and reporting
• Oversee control frameworks spanning operations, change, and vendor delivery

Major Incident & Treasury Risk Escalation Management

• Own major incident management and escalation processes
• Chair incident bridge calls and direct cross-team prioritisation until resolution
• Ensure timely, business-appropriate communication to Treasury stakeholders
• Monitor incident trends and drive structural improvement

Stakeholder & Vendor Management Supporting Treasury Outcomes

• Act as the primary interface between Treasury, IT, and system vendors
• Manage vendor performance against contractual and operational expectations
• Escalate vendor risks that threaten Treasury operations or controls
• Align stakeholders across business and technology domains

Release & Change Governance with Treasury Oversight

Ensures Treasury support capability is correctly resourced to protect core operations.

KPIs

• Treasury system availability ≥ 99.5%
• SLA adherence ≥ 95% across Treasury-critical services
• Zero missed Treasury critical events or processing windows
• Stakeholder satisfaction ≥ 90%
• Zero high-severity audit findings attributable to service governance

Systems & Tools

• ServiceNow or equivalent ITSM tool (essential - oversight)
• Familiarity with Jira or delivery tools (desirable)
• Ability to interpret service metrics and reporting

Controls & Evidence Outputs

• KPI/SLA reporting pack, trend dashboards, and evidence of continual service improvement actions.
• Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable.
• Release governance evidence (readiness minutes, sign-offs, comms, cutover outcomes).
• Vendor performance scorecard and escalation record including remedial actions and follow-up.
• Audit evidence coordination across SoD, access, change governance, and operational controls.

SaaS Ways of Working

• Own end-to-end governance across a vendor-managed platform, including release cadence alignment to Treasury windows.
• Ensure vendor engagement is structured, evidence-based, and aligned to service outcomes and controls.
• Maintain clear separation of accountabilities across L2/L3/ITBP to prevent dilution and duplication.

Ensure SaaS operating constraints are understood and built into planning, risk management, and governance.

Desirable

• Experience managing global or multi-region support models
• Exposure to system implementation or transformation programmes

Qualifications

• Degree in Finance, IT, or related discipline
• ITIL / PMP (preferred)

The Role Requires

• Managing a complex multi-system environment
• Balancing operational stability with change delivery
• Coordinating across business, IT, and vendors

Driving continuous improvement in a controlled environment

• Declare Major Incidents, chair bridge calls, and direct cross-team prioritisation through to resolution.
• Approve service priorities and resource allocation across BAU, incidents, and change activity.
• Approve KPI/SLA targets, service standards, and improvement initiatives based on outcome performance.
• Escalate vendor performance and invoke contractual/management levers where service levels are at risk.

Confirm service governance sign-off for go/no-go decisions with inputs from ITBP (business readiness) and L3 (technical readiness).

Role

• Treasury team (and wider Treasury teams within the Group)
• Treasury leadership and stakeholders
• L1, L2, L3 technical teams & Support manager
• IT leadership and delivery teams
• Senior governance forums (SteerCo, CAB)
• IT operations and infrastructure teams
• finance team
• Corp IS team
• Internal Audit team
• SSC (Shared Service Centre)
• Finance teams within the business units
• System vendors
• Relationship Banks
• System user communities

The role will based in Central London and is hybrid 3 days in the office.

The salary for the role will be circa £90K - £100K plus Benefits.