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- Tasks: Lead a multi-functional team in managing IT services and improving user experience.
- Company: Join HMRC, a dynamic office-based organisation focused on collaboration and community.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing IT service delivery and customer satisfaction.
- Qualifications: Strong IT service delivery skills and excellent communication abilities required.
- Other info: Experience a supportive environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
This role will primarily involve the Service Management of IT Services alongside managing a multi-functional team that oversees the governance of identities and access management on the HMRC estate. This includes the planning of activities to ensure the delivery of successful Service Management, along with service performance, operational reporting, managing risks and problem solving.
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Candidate Profile- Providing leadership to a multifunctional team.
- Planning activities to ensure the delivery of successful Service Management.
- Service performance and operational reporting.
- Managing risks and problem solving.
- Working with stakeholders to transition new services into Business as Usual (BAU) live support and deliver changes.
- Representing the IT service managers at a senior level and acting as an escalation point for business stakeholders.
- Continually making improvements to IT processes and services.
- Improving user experience and increasing customer satisfaction.
- IT service delivery skills and an understanding of Microsoft Office 365.
- Excellent communication skills (verbal and written).
- Experience of collaborating with internal and external stakeholders/users/suppliers.
- Ability to learn quickly and master new concepts.
- Analytical skills.
- Understanding of successful delivery of end user IT services and continuous improvement.
- Understanding of ITIL processes.
- Commercial contract renewals and licensing of services.
- Problem solving.
Senior IT Service Manager - HMRC - SEO in Telford employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager - HMRC - SEO in Telford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior IT Service Manager role.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss your experience with IT service delivery and how you've improved processes in the past. Use real examples to demonstrate your leadership and problem-solving abilities.
✨Tip Number 3
Don’t forget to research HMRC! Understand their values, mission, and the specific challenges they face in IT service management. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and ready to take on the challenges of the role.
We think you need these skills to ace Senior IT Service Manager - HMRC - SEO in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior IT Service Manager. Highlight your experience in service management, team leadership, and any relevant ITIL knowledge. We want to see how your skills align with what HMRC is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved IT services or led teams in the past. We love a good story that showcases your skills!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We want to see your professionalism right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Free-Work UK
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes before the interview. Understanding how these frameworks apply to service management will show that you're not just familiar with the theory, but you can also implement it effectively in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a multifunctional team in the past. Highlight specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to manage and inspire others in a similar role.
✨Be Ready to Discuss Stakeholder Management
Think about times when you've collaborated with various stakeholders, both internal and external. Be prepared to discuss how you navigated differing priorities and ensured smooth transitions of services into Business as Usual (BAU) support.
✨Emphasise Continuous Improvement
Have a few examples ready that illustrate how you've improved IT processes or user experiences in previous roles. This will show that you're proactive and committed to enhancing service delivery, which is crucial for the Senior IT Service Manager position.
