IT Service Delivery Lead in Telford

*INSIDE IR35* *2-3 DAYS HYBRID WORKING*

Role Description:

• Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime.
• Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues.

Global And Regional Coordination:

• Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment.

Collaboration:

• Work closely with application support teams to resolve escalated issues and implement fixes for production systems.
• Engage with the