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- Tasks: Lead a multifunctional team to enhance IT service delivery and manage performance.
- Company: Join a leading organisation in IT Service Management at HMRC.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make impactful improvements in IT services and work with diverse stakeholders.
- Qualifications: Strong IT service delivery skills and excellent communication abilities.
- Other info: Dynamic role with the chance to lead and innovate in IT service management.
The predicted salary is between 42000 - 84000 £ per year.
An organization in IT Service Management is seeking a candidate to lead a multifunctional team responsible for service management delivery at HMRC. The successful applicant will oversee service performance, manage risks, and work with stakeholders to ensure seamless transitions to live support.
Essential skills include:
- Strong IT service delivery
- Excellent communication
- The ability to quickly grasp new concepts
A great opportunity for those looking to make impactful improvements in IT services.
Hybrid IT Service Manager - Lead ITIL & BAU Delivery in Telford employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Manager - Lead ITIL & BAU Delivery in Telford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT service management. We should also think about specific examples from our past experiences that showcase our skills in service delivery and stakeholder management.
✨Tip Number 3
Showcase our passion for IT service improvements! During interviews, let’s share ideas on how we can enhance service performance at HMRC. This will demonstrate our proactive mindset and commitment to making impactful changes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant skills and experiences directly related to the job description.
We think you need these skills to ace Hybrid IT Service Manager - Lead ITIL & BAU Delivery in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery and any relevant ITIL qualifications. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our multifunctional team. Share specific examples of how you've managed service performance and worked with stakeholders in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make impactful improvements in IT services!
How to prepare for a job interview at Free-Work UK
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service management delivery. This will show that you understand the framework and can lead a multifunctional team effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully communicated with stakeholders in previous positions. Think about times when you had to explain complex concepts simply or manage expectations during transitions to live support.
✨Demonstrate Risk Management Experience
Be prepared to talk about your experience in managing risks within IT service delivery. Have specific examples ready that highlight how you've identified potential issues and implemented strategies to mitigate them. This will demonstrate your proactive approach to service performance.
✨Emphasise Your Adaptability
The ability to quickly grasp new concepts is crucial for this position. Share instances where you've had to learn new technologies or processes rapidly and how you adapted to those changes. This will illustrate your flexibility and readiness to make impactful improvements in IT services.
