At a Glance
- Tasks: Lead a team to ensure smooth operation of critical digital services for millions.
- Company: Join the DVLA, a key player in digital transformation and public service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
- Why this job: Make a real impact by leading teams through exciting operational challenges.
- Qualifications: Experience in IT operations and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join the Driver and Vehicle Licensing Agency (DVLA) and play a vital role in keeping essential digital services running smoothly for millions of users. As part of a major transformation, you’ll help support the shift to modern, cloud-based platforms while ensuring day-to-day services remain reliable and secure. If you thrive in fast-paced environments and enjoy leading teams through complex operational challenges, this is a role where you can make a real impact.
About The Role
As a Senior Infrastructure Operations Engineer, you’ll lead a 24/7 Operations Centre shift, bringing together monitoring, response and platform teams into one coordinated function. You’ll set direction, manage priorities and ensure the safe, effective operation of DVLA’s critical infrastructure and services.
What You’ll Be Doing
- Lead a team of engineers, setting priorities and overseeing operational activity
- Take ownership of live incidents, ensuring timely resolution and clear escalation
- Oversee monitoring and alerting to proactively manage risks and issues
- Bring together teams across operations and platforms to work as one
- Ensure clear communication, handovers and decision‑making across shifts
- Drive improvements through automation and better ways of working
- Support service resilience and ongoing platform changes
- Foster a positive, inclusive and high‑performing team environment
Candidate Profile
- Experience leading technical teams in an IT operations or infrastructure environment
- Strong operational judgement, particularly around monitoring, alerts and incident response
- Ability to bring teams together and build collaborative, high‑performing environments
- Confident leadership style, especially in fast‑paced or high‑pressure situations
- Strong communication skills with both technical teams and stakeholders
- Experience using automation or monitoring improvements to enhance service delivery
- Focus on continuous improvement and delivering reliable, high‑quality service
Senior Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - SEO in Swansea employer: Free-Work UK
The Driver and Vehicle Licensing Agency (DVLA) is an exceptional employer that offers a dynamic work environment where innovation meets public service. With a strong focus on employee development, you will have the opportunity to lead a talented team in a fast-paced setting while contributing to the transformation of essential digital services. Enjoy a culture that values collaboration, inclusivity, and continuous improvement, all while making a meaningful impact on millions of users across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - SEO in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the DVLA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to infrastructure operations. Think about how you’d lead a team through a crisis or improve service delivery. We want you to shine!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams and resolved incidents. This is your chance to demonstrate your operational judgement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - SEO in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Infrastructure Operations Engineer role. Highlight your leadership experience in IT operations and any relevant projects that showcase your ability to manage teams and incidents effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the DVLA's mission and how your background makes you the perfect fit for this role. Don’t forget to mention your experience with cloud-based platforms and automation!
Showcase Your Leadership Style:In your application, emphasise your confident leadership style and how you've successfully led teams through complex operational challenges. Share specific examples of how you’ve fostered collaboration and high performance in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our team at DVLA!
How to prepare for a job interview at Free-Work UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT operations and infrastructure. Be ready to discuss your experience with monitoring, incident response, and automation tools. The more you can demonstrate your expertise, the better!
✨Show Your Leadership Skills
Prepare examples of how you've led teams through complex challenges in the past. Think about specific situations where you set priorities or improved team collaboration. This will help you showcase your confident leadership style that DVLA is looking for.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to communicate effectively with both technical teams and stakeholders, so think about how you can convey complex ideas in a straightforward manner during the interview.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven improvements in previous roles. Whether it’s through automation or enhancing service delivery, showing your focus on continuous improvement will resonate well with the DVLA's goals.
