Free-Work UK in London is looking for a Service Desk Manager with 3–5 years of commercial helpdesk experience to lead the service desk function. You will manage 1st line triage and escalation to 2nd and 3rd line, troubleshoot issues, and ensure timely resolution while maintaining strong customer communication.
Based in Central London, the role offers a salary of £25K–£35K and opportunities to enhance ITIL-driven incident, problem and change processes in a fast-paced retail technology environment.
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Service Desk Manager: ITIL Pro & 1st-3rd Line Support employer: Free-Work UK
Free-Work UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the fast-paced field of cloud technology. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to work in a highly secure environment that values integrity and excellence. With a focus on employee well-being and a commitment to fostering a supportive team atmosphere, Free-Work UK stands out as a rewarding place for those looking to make a meaningful impact in their careers.
