At a Glance
- Tasks: Lead and coordinate complex IT service delivery for critical defence programmes.
- Company: Join CGI, a top-rated employer recognised for its inclusive culture and career growth.
- Benefits: Enjoy competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Work in a collaborative environment with opportunities for continuous improvement and innovation.
- Why this job: Make a real impact in mission-critical services while developing your professional skills.
- Qualifications: Experience in service delivery management and strong leadership skills required.
The predicted salary is between 49500 - 60500 £ per year.
At CGI, we help deliver mission-critical services that support some of the UK's most important Space, Defence and Intelligence programmes.
As a Service Delivery Manager, you will play a key role in ensuring complex support services remain reliable, available and operational throughout their lifecycle, helping customers achieve mission success while driving continual service improvement.
Working as part of a collaborative team, you'll have the opportunity to take ownership of service outcomes, influence strategic supportability activities and contribute to innovative, high-value solutions in an environment that supports your professional growth and development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you'll be part of an open, friendly community of experts.
We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Please note: This role is primarily based five days per week in our Reading office, with occasional travel to our Corsham site as required.
Candidate Profile
As a Service Delivery Manager, you will act as the Contractor Integrated Logistics Support Manager (CILSM), serving as the primary point of contact for all Integrated Logistics Support (ILS) activities across a complex defence programme.
You will be responsible for planning, developing, implementing and managing the support strategy to ensure delivered systems remain supportable, maintainable, available, reliable and cost-effective throughout their operational life.
Working closely with customers, engineering teams and operational stakeholders, you will lead service delivery activities, coordinate logistics engineering disciplines and ensure contractual obligations, industry standards and customer expectations are consistently met.
You'll drive continual improvement, manage service performance, resolve complex operational issues and provide clear communication to senior stakeholders while supporting and developing your team.
Key Responsibilities
- Lead & coordinate all Integrated Logistics Support (ILS) activities across the programme.
- Manage supportability engineering and through-life support planning.
- Oversee maintenance planning to maximise system availability.
- Drive reliability, availability and maintainability (RAM) activities.
- Manage supply support, obsolescence planning and configuration management interfaces.
- Coordinate technical publications and Logistic Information Repository (LIR) activities.
- Oversee support and test equipment, packaging, handling, storage and transportation (PHS&T).
- Ensure agreed service levels are achieved and continually improved.
- Monitor and coordinate incidents, problems and changes alongside technical operations teams.
- Lead major incident calls, post-implementation reviews and root cause analysis activities.
- Produce executive-level reports and communicate service performance to key stakeholders.
- Draft and maintain service policies, standards and procedures.
- Coach, develop and schedule team members to meet agreed service levels.
- Identify process improvement opportunities and drive service excellence.
- Manage escalations and provide leadership during complex operational situations.
- Required Qualifications To Be Successful In This Role
To succeed in this role, you'll bring experience managing complex IT service delivery within a defence, aerospace or similarly regulated environment.
You'll have a strong understanding of Integrated Logistics Support principles, service management and stakeholder engagement, together with the leadership skills to coordinate multidisciplinary teams and deliver high-quality operational services.
Essential Qualifications And Experience
- Demonstrable experience in Service Delivery Management.
- Experience leading Integrated Logistics Support (ILS) or logistics engineering activities.
- Strong knowledge of maintenance planning and through-life support.
- Experience with Reliability, Availability and Maintainability (RAM) principles.
- Proven IT Service Management capability (ITSM Level 4 or equivalent experience).
- Strong client and stakeholder management skills.
- Leadership experience managing teams and service delivery.
- Experience coordinating incidents, problems and change management activities.
- Ability to produce clear technical and executive documentation.
- Strong communication skills with the ability to explain complex technical topics to non-technical stakeholders.
- Experience developing policies, standards and operational procedures.
- Eligibility to obtain or hold UK Security Clearance.
- #J-18808-Ljbffr
Service Delivery Manager in Reading employer: Free-Work UK
Flotek Group is an exceptional employer, offering a dynamic work environment in Bridgend, St Asaph, or Plymouth, where employees are at the heart of our values-led business. With a focus on professional growth, we provide ample opportunities for learning and development within one of the UK's fastest-growing Managed Service Providers, alongside competitive benefits such as a staff share equity scheme and increasing holiday entitlement. Join us to be part of a passionate team dedicated to delivering world-class IT solutions while enjoying a supportive and collaborative culture.
