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- Tasks: Lead the Product Inventory Onboarding for SNOW4Business and drive innovative solutions.
- Company: Join Free-Work UK, an award-winning IT consultancy with a global reach.
- Benefits: Competitive pay based on skills, flexible working options, and career growth opportunities.
- Why this job: Make a real impact in product management while working with cutting-edge technology.
- Qualifications: Experience with ServiceNow CSM and strong product leadership skills required.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Product owner (IT) / Contractor role at Free-Work UK.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Skills Required
- ServiceNow CSM, including:
- Business Services
- Technical Services
- CMDB modelling
- Entitlement frameworks
- SLA/Contract behaviours
- Scripted REST APIs
Product Lifecycle Governance
Product Lifecycle Governance is a key responsibility area for this role, encompassing product, technical, and operational standards.
Candidate Profile
Product Owner - SNOW4Business Product Inventory Onboarding. The role is Outside IR35.
Role Purpose
The Product Owner (PO) will own the end‑to‑end Product Inventory Onboarding capability within SNOW4Business. This role is accountable for translating integration specifications, product‑lifecycle rules, and portal behaviour into a clear, governed, technically rigorous product roadmap that aligns Group standards, local market needs, and ServiceNow platform constraints.
Key Responsibilities
- Own the SN4B Product Inventory Onboarding roadmap.
- Define DXL canonical event patterns.
- Orchestrate SNOW async processes and queue sequencing.
- Drive portal capability uplift (COVE / Liferay / new portal direction).
- Collaborate on requirements refinement and technical alignment.
- Engage with market stakeholders.
- Ensure product lifecycle governance.
- Align data model and architecture.
- Define testing strategy and production readiness.
- Maintain governance and compliance.
Required Skills and Experience
Technical Expertise
- Deep understanding of ServiceNow CSM, including:
- Business Services
- Technical Services
- CMDB modelling
- Entitlement frameworks
- SLA/Contract behaviours
- Scripted REST APIs
- TMF APIs, specifically:
- G‑DxL canonical integration layer, async message handling, and queue sequencing.
- Portal ecosystems:
- COVE
- Legacy Liferay portals
- New portal direction (OPF / COVE2.0)
- Product lifecycle management and its impact.
Product Leadership
- Proven experience delivering multi‑market enablement products.
- Translate highly technical design decisions into stakeholder‑ready communications.
- Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams.
Key Deliverables
- Product roadmap for SN4B Product Inventory Onboarding.
- L3/L4 functional specifications and acceptance criteria.
Success Measure
Reduced manual onboarding effort and improved incident/service request routing accuracy.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Product Management and Marketing
Industries
Human Resources Services
Product owner (IT) / Contractor employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product owner (IT) / Contractor
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Owner gig.
✨Tip Number 2
Prepare for those interviews by practising common questions related to ServiceNow CSM and product lifecycle governance. We suggest doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you've worked on relevant projects, we recommend putting together a presentation that highlights your achievements and how they relate to the role you're applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product owner (IT) / Contractor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Owner role. Highlight your experience with ServiceNow CSM and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements that relate to product lifecycle governance and stakeholder engagement.
Showcase Your Technical Expertise: Don’t forget to emphasise your technical know-how, especially around CMDB modelling and scripted REST APIs. We love seeing candidates who can clearly communicate complex technical concepts in an easy-to-understand way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Free-Work UK
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow CSM, especially the technical aspects like CMDB modelling and scripted REST APIs. Be ready to discuss how you've applied these skills in past projects, as this will show your depth of understanding and practical experience.
✨Master the Product Lifecycle Governance
Since product lifecycle governance is a key responsibility for this role, prepare to talk about your experience with product management and how you've ensured compliance and governance in previous roles. Think of specific examples where you successfully managed product roadmaps or lifecycle transitions.
✨Communicate Like a Pro
As a Product Owner, you'll need to translate complex technical details into clear communications for stakeholders. Practice explaining your past projects in simple terms, focusing on how you engaged with different teams and facilitated discussions. This will demonstrate your ability to bridge the gap between technical and non-technical audiences.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company's product strategy and how they envision the role evolving. This shows your genuine interest in the position and helps you assess if it's the right fit for you.