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For Companies At a Glance
- Tasks: Lead a dynamic NOC team, ensuring top-notch service and incident resolution.
- Company: Join a forward-thinking tech company in Droitwich, Worcestershire.
- Benefits: Competitive daily rate, flexible work schedule, and potential for contract extension.
- Other info: Opportunity to work with a diverse team and enhance your career in IT.
- Why this job: Make a real impact on network performance while developing your leadership skills.
- Qualifications: Experience in NOC or network management with strong technical knowledge required.
The predicted salary is between 60000 - 84000 £ per year.
Overview
We are seeking a NOC Team Lead for our client based in Droitwich, Worcestershire. The NOC Team Lead will oversee our Network Operations Centre, ensuring the highest levels of service availability and performance across our nationwide FTTP and Fixed Wireless Access (FWA) networks. The role will manage a mixed team of in-country and offshore engineers, driving operational excellence, continuous improvement and incident resolution for more than 650 live network locations. The NOC Team Lead will report into the Head of Networks.
This is a contract role initially for 3 months with good possibility of extension. The rate is £350-375 per day outside IR35. This role is 4 days per week on client\\\’s site and 1 day remote.
Required Skills And Experience
- Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.
- Proven experience in a NOC, Service Operations, or similar network management environment.
- Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks.
- Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams.
- Excellent problem-solving, communication and stakeholder management abilities.
- Strong organisational skills and attention to detail.
- Experience with monitoring platforms, ticketing systems and incident management tools.
Certificates/Qualifications
- Essential – experience working within an ISP or carrier environment NOC
- Desirable: CCNA or equivalent vendor certification.
Responsibilities
- Team Leadership & Management: Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers; Set clear objectives, performance metrics and ensure regular feedback and reviews; Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards.
- Incident & Problem Management: Oversee 24/7 incident detection, response and resolution across FTTP and FWA services; Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders; Drive root cause analysis and implement corrective and preventive actions.
- Operational Excellence: Maintain NOC procedures, playbooks and SLAs and ensure adherence to them; Identify opportunities to automate, streamline and improve monitoring and fault management processes; Monitor team workload and ensure efficient resource allocation.
- Stakeholder Communication: Provide clear and concise updates to internal stakeholders during incidents and planned works; Collaborate with engineering, field, and project teams to support network change and maintenance activities; Produce regular reporting on incident trends, team performance, and network health.
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NOC Team Lead (IT) / Contractor employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Team Lead (IT) / Contractor
✨Tip Number 1
Network with industry professionals! Attend local meetups or online webinars related to NOC and IT management. This is a great way to get your name out there and learn about potential job openings before they’re advertised.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and reflects your skills in broadband, FTTP, and team leadership. Engage with posts from companies you’re interested in and connect with hiring managers directly.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss specific incidents you've managed and how you drove operational excellence in your previous roles. Practice makes perfect!
✨Tip Number 4
Apply through our website! We often have exclusive listings that might not be found elsewhere. Plus, it shows you're genuinely interested in working with us, which can give you an edge over other candidates.
We think you need these skills to ace NOC Team Lead (IT) / Contractor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in NOC environments and showcases your leadership skills. We want to see how your background aligns with the role, so don’t be shy about emphasising your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the NOC Team Lead position. Share specific examples of how you've managed teams and resolved incidents in the past.
Show Off Your Technical Skills: We’re looking for someone with strong technical knowledge of IP networking and FTTP. Make sure to mention any relevant certifications like CCNP or CCNA, and detail your experience with monitoring platforms and incident management tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Free-Work UK
✨Know Your Networks
Make sure you brush up on your knowledge of FTTP, FTTX, and fixed wireless access networks. Be ready to discuss your experience with these technologies and how they relate to the role. This will show that you understand the core responsibilities of the NOC Team Lead position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams, especially in a mixed environment with both in-country and offshore engineers. Highlight your approach to setting objectives, providing feedback, and fostering collaboration. This will demonstrate your capability to manage and motivate a diverse team.
✨Problem-Solving Scenarios
Think of specific incidents you've managed in the past, particularly those involving high-priority issues. Be ready to explain your thought process during these situations, including how you communicated with stakeholders and resolved the problems. This will illustrate your incident management skills effectively.
✨Familiarise Yourself with Tools
Get comfortable with monitoring platforms, ticketing systems, and incident management tools that are commonly used in NOC environments. If you have experience with specific tools, mention them during the interview. This shows you're prepared to hit the ground running and can adapt quickly to their processes.