At a Glance
- Tasks: Provide top-notch IT support to schools and manage tech projects.
- Company: Join a dynamic team dedicated to enhancing education through technology.
- Benefits: Enjoy a competitive salary, private healthcare, and 25 days holiday.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in students' learning experiences with your tech skills.
- Qualifications: Experience in IT support and excellent communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
The role of IT Support Technician will lead and manage all day-to-day IT 2 and 3 line support activities for schools. The IT Support Technician will liaise with school staff, the IT Service Desk and other 3-line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the projects teams to assist with the seamless delivery of technology transition projects. This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager.
Key Responsibilities
- Provide 2 and 3 line support to UK school staff and students
- Support transformation projects
- Work alongside and support strategic technical delivery and IT solutions strategy
- Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability
- Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels
- Install and configure approved computer hardware and licensed software, following agreed policies and procedures
- Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance
- Manage staff and student user accounts following agreed policies and procedures
- Monitor and maintain server back-ups to ensure system and user data is protected and secure
- Monitor IT (physical and network) security and report any risks or incidents to school head teachers, IT manager
- Any other reasonably requested duties
Person Specification
- Exceptional customer service and communication skills, including written and verbal
- Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization
- Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues
- Self-motivation, effective time management and the ability to work unsupervised
- Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues
- Demonstrable methodical problem solving, excellent analytical skills and creative thinking
- Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to signpost, escalate and resolve issues
- Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements
- A desire to, and demonstrable experience of supporting teaching and learning
- Project team member skills
- Effective engagement with IT service partners and 3rd parties
- A clean UK driving licence
Technical Skills
- Windows Server 2012/2016
- Windows 10
- Active Directory support
- Office365
- Microsoft Office 2013/2016 suites
- LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP
- SIMS.net and SOLUS3 support
- AV and interactive boards and screens
- Shared printing solutions
- Desktop/Server hardware support and troubleshooting
- Apple device management and support
Experience
- Experience of working in a service desk environment (2nd – 3rd line support role)
- Experience of working in the education or similar sector is preferable
- ITIL preferred but not essential
Key Competencies
- Work planning and scheduling
- Time management
- Listening and organisation
- Training, mentoring and delegating
- Problem identification and solution
- Process improvement
Safeguarding Responsibilities
- To comply with safeguarding policies, procedures and code of conduct
- To demonstrate a personal commitment to safeguarding and student/colleague wellbeing
- To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy
- To engage in safeguarding training when required
Remuneration
- Competitive salary
- Contributory pension scheme
- Private healthcare
- Life assurance
- School fee discount
- Professional development
- 25 days holiday (pro-rated to part time)
You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + benefits.
IT Support Technician in Milton Keynes employer: Free-Work UK
As an IT Support Technician, you will join a dynamic and supportive work environment dedicated to enhancing educational experiences through technology. With competitive salaries, a contributory pension scheme, and opportunities for professional development, our company prioritises employee growth and well-being. Working across two schools in Milton Keynes, you will be part of a collaborative team that values exceptional customer service and innovative problem-solving, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or IT community. Attend local meetups or online webinars to get your name out there and learn about potential job openings.
✨Tip Number 2
Ace that interview! Prepare by researching common IT support questions and practice your responses. Don’t forget to showcase your customer service skills, as they’re crucial for this role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled IT issues in the past. This will demonstrate your analytical abilities and creativity in resolving challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with 2nd and 3rd line support, and don’t forget to mention any relevant technical skills like Windows Server or Active Directory. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves liaising with school staff and students, it’s crucial to showcase your exceptional customer service and communication skills. Use clear and concise language in your application to demonstrate that you can communicate effectively with both technical and non-technical audiences.
Highlight Problem-Solving Experience:We love a good problem solver! In your application, share examples of how you've tackled IT issues in the past. Whether it was through methodical troubleshooting or creative thinking, let us know how you’ve made a difference in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Free-Work UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and Office365. Be ready to discuss your experience with LAN/WAN technologies and how you've tackled IT issues in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with school staff and students, be prepared to share examples of how you've provided exceptional customer service. Think about times when you resolved issues under pressure and how you communicated effectively with non-technical users.
✨Demonstrate Problem-Solving Prowess
Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your methodical problem-solving skills and any creative solutions you've implemented to improve processes.
✨Engage with the Role's Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be ready to talk about how you would manage IT support requests, maintain documentation, and contribute to technology transition projects, showing that you understand the role's impact on the schools.
