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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues in a dynamic environment.
- Company: Join BE DC Connect UK Ltd, a leader in sustainable tech solutions.
- Benefits: Competitive salary, flexible shifts, and opportunities for growth.
- Other info: Exciting team atmosphere with diverse challenges and career advancement.
- Why this job: Be part of a visionary company shaping the future with clean energy.
- Qualifications: Strong communication skills and a passion for learning new technologies.
The predicted salary is between 27000 - 33000 £ per year.
Location: Enfield, Slough or Bournemouth
Salary: £27,000 - £33,000 per annum
Job Type: 1 year Fixed Term Contract, Full Time (ROTA Day/Night Shifts & Weekends)
About Us
BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy, we are ready to lead the way. With expertise in developing innovative solutions for two key industries—power and digital infrastructure—BE DC Connect UK Ltd provides managed hosting, colocation, and network services across the South East. We offer secure, agile, scalable, and robust hosting solutions to clients in varying sectors and countries.
About The Role
We have vacancies for three Junior Technical Support Engineers at a salary ranging £27,000 - £33,000 per annum, dependent on experience, knowledge, and capabilities. The roles are shift-based (five days out of seven), primarily during night and weekend shifts. The candidates will be permanently based at our Enfield (North London) Data Centre and may be requested to visit another Data Centre location occasionally. The ideal candidate is a team player with excellent communication, interpersonal, and organisational skills, and the ability to handle tasks relevant to the position. Candidates must have good spoken and written English. They should be able to troubleshoot simple technical issues quickly and effectively with minimum supervision, manage and monitor the company ticketing system, and be willing to learn new technologies.
Essential Qualifications
- Good communication skills
- Strong desire to learn new technologies
- Basic knowledge of the Internet, its structure, and basic networking, including experience with TCP/IP networking protocol and applications
- Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
- Manage and monitor BE's ticketing system including support requests, access requests, etc.
Desirable Qualifications
- Some experience with installation and management of Server Hardware
- A minimum of 12‑18 months experience in a Technical Support or similar role
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues
- Ability to assess and prioritise faults and respond or escalate accordingly
Candidates with experience of Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.
Junior Technical Support Engineer / 1st Line Support Technician in London employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Engineer / 1st Line Support Technician in London
✨Tip Number 1
Network like a pro! Attend tech meetups or industry events in your area. It's a great way to meet people who might know about job openings and can give you insider tips on landing that Junior Technical Support Engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use online resources to simulate common technical issues. This will not only boost your confidence but also impress potential employers when you can demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a straightforward way to ensure your application gets seen by the right people at BE DC Connect UK Ltd.
We think you need these skills to ace Junior Technical Support Engineer / 1st Line Support Technician in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about great communication, make sure your application highlights your ability to convey ideas clearly. Use examples from past experiences where you’ve successfully communicated technical issues or solutions.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to the Junior Technical Support Engineer role by mentioning relevant skills and experiences that match the job description. We love seeing how you fit into our vision!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Share a bit about your passion for technology and learning new things, but also ensure your application is polished and free of errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Free-Work UK
✨Know Your Tech Basics
Brush up on your understanding of basic networking concepts, especially TCP/IP. Be ready to discuss how the Internet works and any relevant experiences you've had troubleshooting technical issues.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. Think about examples where you’ve successfully communicated with non-technical users or resolved conflicts.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in tech support. If you have experience with any, be prepared to share how you managed support requests and prioritised tasks effectively.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for learning new technologies. Prepare examples of how you've quickly picked up new skills in the past, and be ready to discuss any recent tech trends that interest you.