IT Support Engineer

IT Support Engineer

London Full-Time 32000 - 40000 Β£ / year (est.) No home office possible
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Free-Work UK

At a Glance

  • Tasks: Support IT systems, troubleshoot issues, and manage daily operations in a dynamic banking environment.
  • Company: Join Free-Work UK, a leading bank in Central London, committed to innovation and efficiency.
  • Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
  • Why this job: Be part of a small team making a real impact in the financial sector with cutting-edge technology.
  • Qualifications: Ideal candidates have 2+ years in IT, preferably in finance, and relevant technical skills.
  • Other info: This entry-level role offers a chance to develop your career in a supportive environment.

The predicted salary is between 32000 - 40000 Β£ per year.

Job Description

Our Client is an established bank based in Central London.

They are looking to recruit an IT Support Analyst with at least 5 plus years hands-on expertise of working within IT Support and Infrastructure.

The following are list of skills required for the position:

  • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
  • Active Directory to a high level – security groups, administration/deployment, LDAP, ADSI.
  • Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm
  • Windows Server Environment 2012/2016 – design, deployment, maintenance and support.
  • VM-Ware virtualisation environments.
  • Backups (various and ability to use different applications).
  • Networking – design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)
  • Router maintenance – wireless configuration, installation and setups.
  • PowerShell to a competent level (backup/azure/EMC).
  • VPN Administration and Deployment.
  • DNS – administration of DNS internal and external.

The salary for this position with be circa Β£45K – Β£55K.

This is a hybrid position and you will be required to be in the office at least 3 days a week.

The position will be a 12 month full time contract – FTC initially.

Do send your CV to us in Word format along with your salary and availability.

IT Support Engineer employer: Free-Work UK

Free-Work UK is an exceptional employer, offering a dynamic work environment in the heart of Central London. With a strong focus on employee growth and development, we provide comprehensive training opportunities and a supportive culture that values collaboration and innovation. Our hybrid work model allows for flexibility while ensuring that our IT Support Engineers play a crucial role in maintaining the bank's technology infrastructure, making every day both meaningful and rewarding.
Free-Work UK

Contact Detail:

Free-Work UK Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land IT Support Engineer

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare, Cisco switches, and Fortigate firewalls. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.

✨Tip Number 2

Network with professionals in the financial IT sector. Attend industry meetups or online forums where you can connect with current employees at Free-Work UK or similar companies. This could lead to valuable insights and potentially a referral.

✨Tip Number 3

Prepare to discuss your problem-solving skills in detail. Given the nature of IT support, be ready to share specific examples of how you've successfully resolved technical issues in previous roles, especially in high-pressure environments like banking.

✨Tip Number 4

Research the company culture at Free-Work UK. Understanding their values and work environment can help you tailor your responses in interviews, showing that you're not just a fit for the role but also for the team.

We think you need these skills to ace IT Support Engineer

Proficient in Windows 10 and Windows Server 2016
Experience with Redhat Linux operating systems
VMWare v6.7 and above proficiency
Veeam Backup and Replication knowledge
Symantec Endpoint Protection and Encryption skills
ManageEngine Patch Manager Plus experience
Microsoft Office 365 familiarity
Networking skills including Cisco Switches and Routers
Fortigate Firewalls knowledge
LAN/WAN Routing expertise
Hardware management of Dell PowerEdge Servers
Dell PowerVault SAN Storage experience
Project management capabilities
Data analysis skills
Understanding of Disaster Recovery procedures
Ability to monitor and maintain CCTV and telephony systems
Strong communication skills for user support

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within the financial industry. Emphasise your technical skills, such as proficiency in Windows, Linux, and networking equipment, as these are crucial for the role.

Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with IT infrastructure maintenance, project management, and any relevant certifications. Show enthusiasm for the role and how you can contribute to the bank's operations.

Highlight Relevant Skills: In your application, clearly list your technical skills, such as experience with VMWare, Veeam Backup, and Cisco networking. Use bullet points for clarity and ensure they align with the requirements mentioned in the job description.

Follow Application Instructions: Ensure you send your CV in Word format as specified in the job posting. Include your salary expectations and notice period in your application to demonstrate attention to detail and adherence to instructions.

How to prepare for a job interview at Free-Work UK

✨Know Your Technical Skills

Make sure you are well-versed in the technical skills listed in the job description, such as proficiency in Windows 10, VMware, and networking equipment. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.

✨Understand the Financial Sector

Since this role is within a bank, having a basic understanding of the financial industry and its IT requirements can set you apart. Brush up on relevant regulations and compliance issues, especially those related to Anti Money Laundering provisions.

✨Demonstrate Problem-Solving Skills

Be ready to showcase your troubleshooting abilities. Prepare examples of past challenges you've faced in IT support and how you resolved them. This will demonstrate your capability to handle the day-to-day operational aspects of the role.

✨Ask Insightful Questions

Prepare thoughtful questions about the company's IT infrastructure and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.

IT Support Engineer
Free-Work UK
Location: London
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