At a Glance
- Tasks: Provide 1st and 2nd level IT support for Mac and Windows devices.
- Company: Join a dynamic team in a hybrid role based in London.
- Benefits: Competitive salary, flexible working, and hands-on experience with cutting-edge tech.
- Other info: Opportunity to grow your skills in a supportive environment.
- Why this job: Make a real difference by helping users solve tech issues every day.
- Qualifications: 3+ years in IT support with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an IT Support Analyst with 1st and 2nd Level experience in cloud infrastructure (SaaS), endpoint management (Intune), networking, Azure, and Office 365 hands-on support administration. This role requires a service-oriented attitude, excellent verbal and written skills, and a high focus on the quality of work towards end user support.
Key Responsibilities / Accountabilities:
- Troubleshoot and diagnose issues affecting both Mac and Windows end-point devices.
- End User Support and IT service desk ticketing ownership.
- Proficient with M365 and associated components.
- Azure administration and service troubleshooting.
- Intune (device setup, enrolment, and configuration).
- MS Teams configuration and troubleshooting.
- Outlook (OWA) and local app setup, configuration, and troubleshooting.
- One Drive (configuration and setup).
- Azure User account management.
- Documentation of procedures and standards (user guidance adoption, etc.).
- DNS management.
- Google Workspace exposure (Gdrive, Gmail, etc.).
- Mobile device configuration (Outlook and Teams App).
- Setup of new, moving, and leaving users.
- Be cognizant of operational security identifying changes to reduce risks.
- Adobe InDesign and related services support.
- Meeting room service management (Zoom and Teams).
- Knowbe4 training platform exposure and administration.
Required:
- 3+ Years’ Experience in an IT Engineer role.
- Proven experience within a Microsoft environment.
- Excellent people, communication, and end user service skills.
This is a hybrid position based in the City of London for a 6-month duration as an FTC. Salary will be circa £25K - £30K.
IT Support Analyst with 1st and 2nd Level Support employer: Free-Work UK
As an IT Support Analyst in the vibrant City of London, you will join a dynamic team that values collaboration and innovation. Our company fosters a supportive work culture with a strong emphasis on employee growth, offering opportunities for professional development and skill enhancement in cutting-edge technologies like Azure and M365. Enjoy the unique advantage of a hybrid working model that promotes work-life balance while being part of a forward-thinking organisation dedicated to delivering exceptional end-user support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst with 1st and 2nd Level Support
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Free-Work UK that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Analyst with 1st and 2nd Level Support
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Free-Work UK, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Free-Work UK can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Free-Work UK will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Free-Work UK
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Free-Work UK. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Free-Work UK.
