At a Glance
- Tasks: Support and maintain IT infrastructure while collaborating on exciting global projects.
- Company: Global organisation based in the heart of London with a diverse culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Join a team where your skills can shine and make a real difference.
- Qualifications: 5 years of IT support experience and strong communication skills in English and Japanese.
The predicted salary is between 35000 - 45000 £ per year.
Our Client is a Global organization with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance engineer with at least 5 years experience in 1 to 3 level support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Responsibilities
- IT Infrastructure related project work.
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese).
- Communicate and coordinate with the user in each office (in English).
- Provide support for end users during system deployment/migration (User manual, user training).
- Global User Support.
- Act as second or third line support for IT infrastructure related enquiries and incidents.
- Escalate incidents to the appropriate vendors.
- Incident management with the ticketing system (e.g., ServiceNow).
Skills / Knowledge
- Proven working experience in IT Service management operations.
- Basic network knowledge (e.g., TCP/IP, proxy, firewall, switching, routing and WiFi).
- Basic operating system knowledge (e.g., Windows10, Windows server, Azure).
- Basic Microsoft Office 365 knowledge.
- Second line level technical support and problem-solving skill.
- Strong interpersonal communication skills.
- Ability to work both independently and as part of a team.
- Adaptability to work in a fast-changing environment.
- Strong written and verbal communication skills.
- Proficient in English & Japanese language skills (Reading/Writing/Speaking).
- User facing support skills.
- Self‑motivated and an innovative mindset.
Experience
- 3 to 5+ years IT experience in a corporate environment.
- Second line technical support.
- System Maintenance.
- Microsoft Windows, Windows Server, Virtual desktop, Microsoft365.
- Cisco/Fortinet.
- Project management experience preferred.
The salary for this position will be in the range £35K - £45K. The Client is based in the City of London.
IT Infrastructure Support Engineer employer: Free-Work UK
Our Client is a leading global organisation located in the vibrant City of London, offering an exceptional work environment that fosters collaboration and innovation. Employees benefit from a supportive culture that prioritises professional growth, with opportunities for training and development in IT infrastructure. The unique blend of working in both English and Japanese enhances the multicultural experience, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Engineer
✨Tip Number 1
Network with industry professionals! Attend IT meetups or webinars to connect with others in the field. You never know who might have a lead on your next job opportunity.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience in IT support. Focus on showcasing your problem-solving skills and technical knowledge.
✨Tip Number 3
Tailor your approach for each application! When applying through our website, make sure to highlight your relevant experience in both English and Japanese. This will show that you're ready to communicate effectively in a global environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Infrastructure Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT infrastructure support, especially focusing on your 1 to 3 level support skills. We want to see how your background aligns with the job description, so don’t be shy about showcasing relevant projects and achievements!
Show Off Your Language Skills:Since this role requires communication in both Japanese and English, make sure to mention your proficiency in both languages clearly. We love seeing candidates who can bridge the gap between teams, so highlight any experiences where you’ve done just that!
Be Specific About Your Technical Skills:When listing your technical skills, be specific! Mention your experience with tools like ServiceNow, Microsoft 365, and any networking knowledge you have. We’re looking for someone who can hit the ground running, so the more detail, the better!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Free-Work UK
✨Brush Up on Your Technical Skills
Make sure you're well-versed in the technical skills mentioned in the job description, like TCP/IP, Windows Server, and Microsoft 365. Prepare to discuss your hands-on experience with these technologies, as they'll likely ask you to provide examples of how you've used them in past roles.
✨Show Off Your Language Skills
Since you'll be communicating in both Japanese and English, practice speaking about your technical experience in both languages. Be ready to demonstrate your proficiency, especially when discussing complex IT concepts, as this will show your potential employer that you can effectively bridge communication gaps.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of specific incidents where you provided second or third line support, and be prepared to explain how you handled them, including any tools you used, like ServiceNow for incident management.
✨Demonstrate Your Team Spirit
This role requires collaboration with various teams, so be ready to share examples of how you've successfully worked in a team environment. Highlight your interpersonal skills and adaptability, as these are crucial for coordinating with project leads and end users across different offices.
