At a Glance
- Tasks: Support and maintain IT infrastructure, troubleshoot issues, and assist staff with tech problems.
- Company: A leading bank in Central London with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: 12-month FTC with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact in the banking sector.
- Qualifications: 5 years of IT infrastructure experience, especially in banking, with strong troubleshooting skills.
The predicted salary is between 35000 - 35000 £ per year.
Our Client, a bank based in Central London, is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least 5 years hands-on experience within IT Infrastructure, ideally from the Banking or Financial arena.
Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of security of the systems in place.
Business Performance duties:
- Familiarity with core banking systems or financial applications
- Provide first/second level support for hardware, software, and network-related issues
- Install, configure, and maintain desktops, laptops, printers, phones/mobiles and other IT equipment
- Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments
- Assist in user account management in Active Directory, Microsoft 365, SharePoint, OneDrive, Teams, and banking systems
- Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN
- Understanding of cybersecurity measures
- Perform routine system backups and assist with disaster recovery operations
- Monitor system performance and report abnormalities to senior IT staff
- Assist with software updates, patches, and antivirus management
- Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA
- Document IT procedures and maintain technical documentation relating to role
Technical/Functional Skills:
- Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS – Win10 & 11)
- Software proficiency – O365, SharePoint and Teams – Banking Applications
- Networking (IT)
- Proficient in programming languages & Automation (good to have)
- Project management
- Data analysis
- Excellent troubleshooting and problem-solving skills
- AV Support
- Understanding of cybersecurity fundamentals
The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K.
IT Infrastructure Support Analyst employer: Free-Work UK
Our client, a prominent bank located in the heart of Central London, offers an exceptional work environment for IT professionals seeking to grow their careers. With a strong emphasis on employee development, a collaborative culture, and the opportunity to work with cutting-edge technology, this role as an IT Infrastructure Support Analyst provides a meaningful chance to contribute to the financial sector while enjoying the vibrant atmosphere of London. The hybrid working model ensures flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Analyst
✨Tip Number 1
Network, network, network! Get out there and connect with people in the banking and IT sectors. Attend meetups, webinars, or even just grab a coffee with someone in the field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes, projects, and any relevant certifications. This is your chance to shine and demonstrate what you can bring to the table beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to IT infrastructure support. Brush up on your knowledge of Windows, Office365, and networking fundamentals. We want you to feel confident and ready to tackle any question that comes your way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Infrastructure Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure Support Analyst role. Highlight your hands-on experience with Windows, Office365, and any banking applications you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t forget to showcase your troubleshooting experience. Give examples of how you've tackled hardware, software, or network issues in the past. This will help us see your problem-solving prowess right from the start!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point about why you’re a great fit for the role. Remember, we’re looking for someone who can communicate effectively with staff!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Free-Work UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Office365, and any banking applications. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Soft Skills
As an IT Infrastructure Support Analyst, communication is key. Prepare examples of how you've effectively communicated with non-technical staff or resolved conflicts. This will demonstrate your ability to provide excellent support and maintain a positive work environment.
✨Familiarise Yourself with Networking Basics
Since networking fundamentals like DNS, DHCP, and TCP/IP are crucial for this role, make sure you can explain these concepts clearly. You might even want to prepare a few real-world examples of how you've applied this knowledge in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, such as handling a service outage or a cybersecurity threat. Think through your responses ahead of time, focusing on your thought process and the steps you would take to resolve the issue.
