At a Glance
- Tasks: Support HR operations by managing queries and collaborating with the team.
- Company: Free-Work UK is a dynamic HR services provider based in Leicester.
- Benefits: Enjoy a competitive salary of £26,000 pro rata and a supportive work culture.
- Why this job: Join a fast-paced environment where your contributions directly impact employee satisfaction.
- Qualifications: Ideal for entry-level candidates with strong communication and customer service skills.
- Other info: This is a fixed-term contract until November 2025.
The predicted salary is between 22000 - 30000 £ per year.
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On-site in Leicester
We are looking for a highly resilient, positive, and enthusiastic HR Administrator with a methodical approach to tasks and responsibilities. Thrives in fast-paced environments, demonstrating exceptional attention to detail and a commitment to delivering high-quality, customer-focused service. Possesses excellent written and verbal communication skills and works collaboratively across teams to support HR and payroll operations. A reliable team player who consistently upholds professional standards and contributes to a supportive and efficient workplace culture.
FTC until November 2025
£26,000 pro rata
On-site in Leicester
We are looking for a highly resilient, positive, and enthusiastic HR Administrator with a methodical approach to tasks and responsibilities. Thrives in fast-paced environments, demonstrating exceptional attention to detail and a commitment to delivering high-quality, customer-focused service. Possesses excellent written and verbal communication skills and works collaboratively across teams to support HR and payroll operations. A reliable team player who consistently upholds professional standards and contributes to a supportive and efficient workplace culture.
Role
The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes:
- Ticket Management: Monitoring and responding to emails via the ServiceNow ticketing system.
- Query Resolution: Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary.
- Call Handling: Answering calls on the general HR advice line, although most of the workload is email-based.
- Collaboration: Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries.
Key Skills
- Excellent written and verbal communication
- Good interpersonal
- Strong customer service
- Highly motivated, enthusiastic & flexible
- Able to work autonomously or as part of a
- Good attention to
- Able to multitask and prioritise workload to meet demanding
- Responsive and proactive when a task is
- Ability to keep calm and stay focused under
- Strong IT skills, including Microsoft
- Good
- HR administration experience
Desirable
- Knowledge and experience of Workday
- Workload Management tool: ServiceNow
- Experience working in a shared services environment
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources
-
Industries
Human Resources Services
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HR Administrator employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Administrator
✨Tip Number 1
Familiarise yourself with the ServiceNow ticketing system, as it's a key part of the HR Administrator role. Understanding how to navigate and manage tickets will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of HR policies and procedures, especially those relevant to payroll operations. Being able to discuss these confidently will demonstrate your commitment to delivering high-quality service.
✨Tip Number 3
Showcase your ability to multitask by preparing examples of how you've successfully managed competing priorities in previous roles. This is crucial for thriving in the fast-paced environment described in the job listing.
✨Tip Number 4
Highlight your communication skills by preparing to discuss how you've effectively collaborated with teams in the past. This will resonate well with the collaborative nature of the HR Business Support team.
We think you need these skills to ace HR Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR administration experience and skills. Emphasise your attention to detail, customer service abilities, and any experience with ticketing systems like ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've thrived in fast-paced environments and your commitment to high-quality service.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally.
Showcase Team Collaboration: Illustrate your ability to work collaboratively across teams. Include examples of past experiences where you supported team efforts or contributed to a positive workplace culture.
How to prepare for a job interview at Free-Work UK
✨Show Your Enthusiasm
As an HR Administrator, it's crucial to demonstrate your positive attitude and enthusiasm during the interview. Share examples of how you've thrived in fast-paced environments and how your resilience has helped you overcome challenges.
✨Highlight Your Communication Skills
Since the role requires excellent written and verbal communication, prepare to discuss specific instances where you've effectively communicated with team members or resolved queries. This will showcase your ability to handle HR-related questions and collaborate across teams.
✨Demonstrate Attention to Detail
Attention to detail is key for this position. Bring up experiences where your meticulous approach led to successful outcomes, whether in managing queries or handling administrative tasks. This will reassure the interviewer of your capability to maintain high-quality service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple tasks. Think of examples where you've had to prioritise workload or resolve conflicts, as this will illustrate your proactive and responsive nature.