Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.
- Work within the Service Desk team in supporting and delivering all aspect of services
- 1/2 line support (capable of root cause analysis)
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberry’s
- SLA targets
- Ad-hoc project involvement
- Ideally with experience of supporting desktop platforms for banking environments
- Experience in operational deployments. Desktop, operating system refresh cycle
- Service Desk ticket software
- Market data products
- ITIL, Microsoft certifications advantageous
- Maintains industry recognised skills through training or self-study methods
Technical Skills
- Supporting Microsoft operating systems, office suite
- TCP/IP, basic networking skills
- Root cause analysis and remediation
Technologies
- Windows 7
- Office 2013
- Xenapp published applications, support
- Desktop hardware, laptops, Blackberry’s deployments
The salary for this role will be in the range £40K - £55K plus benefits.
The Client is based in the City close to Liverpool Street and Bank stations.
The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.
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Helpdesk and Desktop Support Analyst employer: Free-Work UK
Free-Work UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the fast-paced field of cloud technology. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to work in a highly secure environment that values integrity and excellence. With a focus on employee well-being and a commitment to fostering a supportive team atmosphere, Free-Work UK stands out as a rewarding place for those looking to make a meaningful impact in their careers.
