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- Tasks: Manage IT service capacity and ensure optimal performance for VMware infrastructure.
- Company: Award-winning consultancy with a global reach and a commitment to excellence.
- Benefits: Competitive pay, professional development, and the chance to work in a dynamic team.
- Why this job: Make a real impact on IT service delivery and collaborate with passionate professionals.
- Qualifications: Strong background in capacity management and ITIL practices, with excellent communication skills.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you.
We are looking for an experienced Capacity Manager to join a support team to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment.
Key Responsibilities- Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
- Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
- Develop and maintain capacity plans, forecasts, and models for VMware environments.
- Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
- Identify capacity risks, constraints, and performance bottlenecks before they impact services.
- Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
- Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
- Strong experience managing Capacity.
- Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
- Experience with VMware infrastructure capacity Management.
- Excellent communication, stakeholder management, and conflict resolution skills.
- Strong analytical and problem-solving capabilities.
- Experience managing cross-functional teams in a complex technical environment.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
IT Service Capacity Manager (IT) / Contractor in Hartley Wintney employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Capacity Manager (IT) / Contractor in Hartley Wintney
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in capacity management or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with VMware and capacity management. When you get the chance to chat with potential employers, having tangible examples of your work can really set you apart.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Stay updated on industry trends! Follow relevant blogs, forums, and social media channels to keep your knowledge fresh. This will not only help you in interviews but also show employers that you're genuinely passionate about the field.
We think you need these skills to ace IT Service Capacity Manager (IT) / Contractor in Hartley Wintney
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in IT support and Capacity Management. We want to see how your background aligns with the role, so don’t hold back on those relevant skills and achievements!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Free-Work UK
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Capacity Management processes. Be ready to discuss how you've applied these principles in past roles and how they can benefit the company.
✨Showcase Your VMware Expertise
Prepare to talk about your experience with VMware infrastructure. Have specific examples ready that demonstrate how you've managed capacity and improved service delivery in previous positions.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've identified capacity risks or performance bottlenecks before they became issues. Be ready to explain your thought process and the steps you took to resolve them.
✨Engage with Stakeholders
Highlight your communication and stakeholder management skills. Prepare to discuss how you've collaborated with cross-functional teams to achieve common goals and improve service performance.
