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- Tasks: Manage IT service capacity and ensure top-notch performance for VMware infrastructure.
- Company: Join an award-winning tech consultancy with a global reach.
- Benefits: Competitive pay, professional growth, and the chance to work on impactful projects.
- Why this job: Make a real difference in IT service delivery and collaborate with passionate professionals.
- Qualifications: Experience in capacity management and strong ITIL knowledge required.
- Other info: Dynamic role with opportunities for career advancement and diverse team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you.
We are looking for an experienced Capacity Manager to join a support team to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment.
Key Responsibilities- Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
- Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
- Develop and maintain capacity plans, forecasts, and models for VMware environments.
- Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
- Identify capacity risks, constraints, and performance bottlenecks before they impact services.
- Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
- Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
- Strong experience managing Capacity.
- Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
- Experience with VMware infrastructure capacity Management.
- Excellent communication, stakeholder management, and conflict resolution skills.
- Strong analytical and problem-solving capabilities.
- Experience managing cross-functional teams in a complex technical environment.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
IT Service Capacity Manager (IT) / Contractor in Hart employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Capacity Manager (IT) / Contractor in Hart
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in capacity management or related areas. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and VMware expertise. We recommend creating a list of potential questions based on the job description and practising your answers. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled capacity issues in the past. This will demonstrate your ability to manage service teams and client expectations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Capacity Manager (IT) / Contractor in Hart
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just ticking boxes but genuinely excited about the opportunity to make an impact in IT service delivery.
Tailor Your Experience: Make sure to highlight your relevant experience in Capacity Management and ITIL practices. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Free-Work UK
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Capacity Management processes. Be ready to discuss how you've applied these principles in past roles and how they can benefit the company’s service delivery.
✨Showcase Your VMware Expertise
Prepare to talk about your experience with VMware infrastructure. Bring specific examples of how you've managed capacity in these environments, including any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've identified capacity risks or performance bottlenecks before they became issues. Be ready to explain your analytical approach and the impact of your solutions on service performance.
✨Engage with Stakeholders
Highlight your communication and stakeholder management skills. Prepare examples of how you've collaborated with cross-functional teams to resolve issues and implement improvements, showing that you can work well in a dynamic environment.
