At a Glance
- Tasks: Respond to escalations and monitor systems while resolving incidents in a secure environment.
- Company: Join a leading tech firm focused on cloud and infrastructure technologies.
- Benefits: Competitive pay, inclusive culture, and opportunities for professional growth.
- Other info: Ideal for those with active DV clearance and a passion for tech.
- Why this job: Make a real impact by supporting critical systems and developing your skills.
- Qualifications: Strong VMware experience and problem-solving skills required.
The predicted salary is between 50000 - 65000 € per year.
Must have an Active DV Clearance.
Responsibilities:
- Respond to escalations from 2nd Line support teams.
- Monitor systems using event management tooling and resolve incidents.
- Perform change activities in line with defined processes.
- Support lifecycle management of platforms to maintain vendor supportability.
- Carry out readiness assessments for new services entering production.
- Produce and maintain technical documentation and support materials.
- Provide technical leadership across support activities where required.
Skills and Experience:
- Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF.
- Experience supporting Horizon VDI environments.
- Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
- Understanding of physical networking concepts.
- Strong problem solving and analytical skills.
- Ability to take ownership of technical issues and lead resolution.
Desirable Experience:
- Experience with cloud administration such as vCloud Director.
- Exposure to event monitoring tools such as SCOM or Aria Operations.
- Automation and scripting using PowerShell.
- Server administration across Windows Server environments.
- Experience with software distribution tools such as MECM.
Additional Information:
- Work within a secure environment supporting critical systems.
- Opportunity to develop across cloud and infrastructure technologies.
- Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply.
- Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum of 18 weeks.
Equal Opportunity Statement:
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
3rd or 4th Line Cloud Support Engineer (IT) / Contractor in Hart employer: Free-Work UK
As a leading employer in the IT sector, we offer a dynamic work environment where innovation and collaboration thrive. Our commitment to employee growth is evident through opportunities for professional development in cloud and infrastructure technologies, all while working within a secure setting that supports critical systems. Join us to be part of a diverse team that values inclusivity and provides the chance to make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd or 4th Line Cloud Support Engineer (IT) / Contractor in Hart
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in cloud support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with VMware, Windows environments, or cloud admin, make sure to highlight that in conversations. Be ready to discuss specific projects where you’ve solved problems or led initiatives.
✨Tip Number 3
Prepare for interviews by brushing up on technical knowledge and common scenarios you might face as a Cloud Support Engineer. Practice explaining complex concepts simply – it shows you can communicate effectively with both techies and non-techies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd or 4th Line Cloud Support Engineer (IT) / Contractor in Hart
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with VMware, Windows environments, and any relevant cloud administration. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can take ownership and lead resolutions, so don’t hold back!
Keep It Clear and Concise:When writing your cover letter, be straightforward and to the point. We appreciate clarity, so make sure you communicate your qualifications without fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Free-Work UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the VMware stack, especially vCenter, ESXi, NSX, and VCF. Be ready to discuss your experience with Horizon VDI environments and Windows systems, including AD, DNS, SQL, and SCOM. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Highlight your analytical skills and your ability to take ownership of problems. This role requires strong problem-solving abilities, so demonstrating your thought process will be key.
✨Familiarise Yourself with Event Management Tools
Since the job involves monitoring systems using event management tools, make sure you know your way around SCOM or Aria Operations. If you have experience with cloud administration like vCloud Director, be ready to discuss that too. Showing familiarity with these tools can set you apart from other candidates.
✨Prepare for Change Management Discussions
Understand the processes involved in change activities and lifecycle management of platforms. Be prepared to talk about how you've contributed to maintaining vendor supportability in previous roles. This shows that you not only understand the technical side but also the importance of following defined processes.
