At a Glance
- Tasks: Provide top-notch support for cloud systems and resolve technical issues.
- Company: Join a secure environment focused on critical systems and innovative technologies.
- Benefits: Competitive pay, professional growth, and the chance to work with cutting-edge tech.
- Other info: Great opportunity for career advancement and working in an inclusive workplace.
- Why this job: Make a real impact in cloud support while developing your skills in a dynamic setting.
- Qualifications: Strong experience with VMware and Windows environments; problem-solving skills are a must.
The predicted salary is between 50000 - 65000 € per year.
Must have an Active DV Clearance.
Responsibilities:
- Respond to escalations from 2nd Line support teams.
- Monitor systems using event management tooling and resolve incidents.
- Perform change activities in line with defined processes.
- Support lifecycle management of platforms to maintain vendor supportability.
- Carry out readiness assessments for new services entering production.
- Produce and maintain technical documentation and support materials.
- Provide technical leadership across support activities where required.
Skills and Experience:
- Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF.
- Experience supporting Horizon VDI environments.
- Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
- Understanding of physical networking concepts.
- Strong problem solving and analytical skills.
- Ability to take ownership of technical issues and lead resolution.
Desirable Experience:
- Experience with cloud administration such as vCloud Director.
- Exposure to event monitoring tools such as SCOM or Aria Operations.
- Automation and scripting using PowerShell.
- Server administration across Windows Server environments.
- Experience with software distribution tools such as MECM.
Additional Information:
- Work within a secure environment supporting critical systems.
- Opportunity to develop across cloud and infrastructure technologies.
- Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply.
- Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum of 18 weeks.
Equal Opportunity Statement:
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
3rd or 4th Line Cloud Support Engineer (IT) / Contractor in Hampshire employer: Free-Work UK
As a leading employer in the IT sector, we offer a dynamic work environment where innovation and collaboration thrive. Our commitment to employee growth is evident through opportunities for professional development in cloud and infrastructure technologies, all while working within a secure setting that supports critical systems. Join us to be part of an inclusive culture that values diverse backgrounds and perspectives, ensuring every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd or 4th Line Cloud Support Engineer (IT) / Contractor in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with cloud technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and technical documentation. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to VMware, Windows environments, and cloud support. Practise explaining your problem-solving process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd or 4th Line Cloud Support Engineer (IT) / Contractor in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with VMware, Windows environments, and any cloud administration you've done. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can take ownership and lead resolutions, so don’t hold back!
Keep It Clear and Concise:When writing your cover letter, be straightforward and to the point. We appreciate clarity, so make sure you communicate your relevant experience without fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Free-Work UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the VMware stack, especially vCenter, ESXi, NSX, and VCF. Be ready to discuss your experience with Horizon VDI environments and Windows systems, including AD, DNS, SQL, and SCOM. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Highlight your analytical skills and your ability to take ownership of problems. This role requires strong problem-solving abilities, so demonstrating your thought process will be key.
✨Familiarise Yourself with Event Management Tools
Since the job involves monitoring systems using event management tools, make sure you understand how tools like SCOM or Aria Operations work. If you have experience with cloud administration or automation using PowerShell, be ready to discuss that too, as it could set you apart from other candidates.
✨Prepare for Security Clearance Questions
Given the nature of the role, be prepared to discuss your previous security clearance experience. If you've held high-level security clearance before, mention it! Also, be ready to explain how you would handle sensitive information and maintain security protocols in a secure environment.
