At a Glance
- Tasks: Lead application support teams and ensure stability and security of critical services.
- Company: Join CGI, a top-rated employer known for its inclusive and supportive culture.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and become a CGI Partner.
- Other info: Opportunity for career growth in a dynamic and collaborative environment.
- Why this job: Make a real impact by guiding teams and driving innovation in application support.
- Qualifications: Experience in leading technical teams and managing application support in enterprise environments.
The predicted salary is between 55000 - 65000 £ per year.
At CGI, you’ll play a pivotal role in ensuring the stability, security and continuous improvement of business‑critical application services that help our client, a major Public Sector body, achieve their strategic goals. As a Technical Team Lead (Applications), you’ll take ownership of a complex application estate, guiding teams through operational challenges, driving service excellence and shaping technical roadmaps that deliver long‑term value. Working within a collaborative and supportive environment, you’ll have the opportunity to influence key decisions, mentor technical professionals and lead innovation across application support and service delivery, helping clients navigate change while delivering measurable business outcomes.
This role will be working on client and CGI sites in Glasgow.
Candidate ProfileIn this role, you will provide hands‑on technical leadership across a diverse enterprise application landscape, taking ownership of application stability, security, performance and lifecycle management. Acting as the technical authority for a portfolio of business‑critical services, you will lead the resolution of complex incidents, oversee change and release activity, manage technical risks and ensure applications remain resilient, supportable and aligned to client objectives.
You will lead and develop a team of support professionals while coordinating closely with offshore colleagues, vendors and client stakeholders to deliver a seamless service. Alongside operational responsibilities, you’ll drive continuous improvement initiatives, strengthen technical governance, enhance documentation standards and contribute to service innovation. This is an opportunity to combine deep technical expertise with leadership, helping shape the future direction of application support services while making a tangible impact for our clients.
Key Responsibilities- Lead & Govern application support teams across onshore and offshore resources
- Own & Oversee the full application stack, including configuration, code, middleware, databases and integrations
- Resolve & Recover major incidents and complex technical issues impacting business services
- Design & Deliver technical changes, releases and project implementations
- Manage & Mitigate vulnerabilities, technical debt, lifecycle risks and application currency
- Coach & Develop team members through mentoring, performance management and capability building
- Collaborate & Influence client stakeholders, suppliers and technical teams to achieve service outcomes
- Maintain & Improve technical documentation, operational procedures and governance controls
- Monitor & Enhance service performance through reporting, analysis and continuous improvement initiatives
- Support & Contribute to bids, proposals and technical solution development where required
To succeed in this role, you’ll bring strong experience leading application support or technical service delivery teams within enterprise or managed service environments. You will have a broad understanding of application architecture and full‑stack support, combined with proven leadership capabilities, stakeholder management skills and experience operating within ITIL‑aligned environments. You should be comfortable balancing hands‑on technical involvement with people leadership, service improvement and strategic planning.
Essential Qualifications And Experience- Proven experience leading application support, application administration or technical service delivery teams
- Experience managing and developing technical staff, including coaching, performance management and objective setting
- Strong understanding of full application stack ownership across applications, middleware, databases, integrations and supporting technologies
- Experience supporting vendor on‑premise, SaaS and internally developed applications
- Working knowledge of SQL, T‑SQL, C#, .NET, Java and JavaScript environments
- Strong understanding of Incident, Problem, Change, Release and Vulnerability Management processes
- Experience leading major incident resolution and implementing technical changes within controlled environments
- Ability to assess and manage technical risks, dependencies and service impacts
- Experience working with client stakeholders, third‑party suppliers and vendor support teams
- Strong documentation, governance and operational process management skills
- Excellent communication, planning, prioritisation and organisational abilities
- ITIL certification or demonstrable experience working within ITIL‑aligned service environments
- Experience supporting bids, proposals, RFP responses or commercial estimates
- Knowledge of application monitoring, automation, scripting or service improvement tooling
- Experience managing application lifecycle planning, application currency and end‑of‑life strategies
- Experience supporting regulated, high‑availability or mission‑critical environments
Technical Team Leader (Application Support) in Glasgow employer: Free-Work UK
At CGI, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that fosters professional growth and innovation. As a Technical Team Leader in Glasgow, you'll enjoy competitive benefits including a robust pension scheme, private healthcare, and the opportunity to become a CGI Partner through our share scheme. Join us to lead a talented team, influence key decisions, and make a meaningful impact in the public sector while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Team Leader (Application Support) in Glasgow
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We think you need these skills to ace Technical Team Leader (Application Support) in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Free-Work UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Free-Work UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Free-Work UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
