At a Glance
- Tasks: Support and maintain a complex SAP ERP environment, ensuring stability and performance.
- Company: Join CGI, a top-rated employer known for its inclusive and innovative culture.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Hybrid role with opportunities for professional growth and continuous improvement.
- Why this job: Make a real impact in a supportive team while developing your tech skills.
- Qualifications: Experience in SAP Basis support and strong problem-solving abilities required.
The predicted salary is between 45000 - 55000 € per year.
At CGI, we deliver critical SAP services that help organisations operate securely, efficiently, and at scale. As an SAP Basis Application Support Analyst, you’ll play a key role in supporting and maintaining a complex SAP ERP estate for a major Scotland-based client. Working across a diverse landscape including ECC, BW, Solution Manager, Fiori, and Business Objects, you’ll help ensure the stability, security, and performance of business-critical services.
You’ll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development.
This is a hybrid position with an expectation to attend the Glasgow office approximately two days per week. Due to the nature of the role, there may also be a requirement to support incidents and change activities outside of core business hours.
Candidate ProfileIn this role, you will support and maintain a large-scale SAP ERP environment, ensuring the availability, performance, and security of critical business systems. You’ll investigate and resolve technical incidents, support change and release activities, and contribute to ongoing maintenance and optimisation across a complex SAP landscape.
Working closely with colleagues, vendors, and client stakeholders, you’ll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement. You’ll contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence across the estate.
As part of a collaborative team, you’ll apply best practice approaches to incident management, root cause analysis, documentation, and change implementation while supporting continuous improvement initiatives across the wider SAP environment.
Key Responsibilities- Support & Maintain SAP Basis services across a complex SAP ERP landscape
- Investigate & Resolve technical incidents and service requests
- Monitor & Manage system performance, availability, and security
- Plan & Deliver maintenance activities, patches, and service pack implementations
- Conduct & Support root cause analysis and problem investigations
- Collaborate & Coordinate with onshore, offshore, vendor, and client teams
- Implement & Govern changes in line with ITIL and best practice standards
- Produce & Maintain high-quality technical documentation
- Contribute & Support release management, environment management, and technical planning activities
- Identify & Mitigate risks relating to system stability, security, and data integrity
To succeed in this role, you should have strong SAP Basis support experience within enterprise SAP environments, alongside a good understanding of SAP system integration, maintenance, and release management. You’ll bring excellent communication and problem-solving skills, with the ability to work collaboratively within technical support teams and deliver high-quality service in a fast-paced environment.
Essential Qualifications And Experience- Proven experience in SAP Basis support and administration
- Strong understanding of SAP ERP landscapes and component integration
- Experience supporting SAP environments including ECC, BW, Solution Manager, Fiori, or related technologies
- Knowledge of environment management, release management, and system maintenance activities
- Understanding of client copies, refreshes, and SAP landscape strategies
- Experience with incident management, root cause analysis, and ITIL-aligned support processes
- Ability to contribute to infrastructure and technical solution design discussions
- Strong written and verbal communication skills
- Experience producing technical documentation using tools such as MS Word and Excel
- Understanding of SAP security basics including user roles and authorisations
- Experience with ASE databases would be advantageous
SAP Basis Application Support in Glasgow employer: Free-Work UK
At CGI, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters innovation and professional growth. As part of our team in Glasgow, you'll enjoy competitive salaries, excellent benefits including private healthcare and a share scheme, and the opportunity to work in a diverse environment that values inclusivity and continuous improvement. Join us and become part of a friendly community where your contributions are recognised and your career aspirations are nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Basis Application Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CGI on LinkedIn. Ask them about their experiences and any tips they might have for landing the SAP Basis Application Support role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about SAP Basis support, incident management, and system performance. We want to see you shine, so practice common interview questions and scenarios related to the role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific incidents you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you can contribute to maintaining a stable SAP environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining CGI and being part of our friendly community of experts.
We think you need these skills to ace SAP Basis Application Support in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP Basis Application Support role. Highlight your relevant experience with SAP environments and any specific technologies mentioned in the job description, like ECC or Fiori. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about SAP support and how you can contribute to our team. Be sure to mention any collaborative experiences you've had, as teamwork is key at CGI.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your problem-solving abilities. Share examples of how you've tackled technical incidents or contributed to service improvements in past roles. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be part of our friendly community from the get-go. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Free-Work UK
✨Know Your SAP Basics
Make sure you brush up on your SAP Basis knowledge before the interview. Understand the key components like ECC, BW, and Fiori, and be ready to discuss how you've supported these systems in the past. This will show that you're not just familiar with the terminology but can also apply it practically.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of technical incidents you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure, which is crucial for this role.
✨Familiarise Yourself with ITIL Practices
Since the role involves implementing changes in line with ITIL standards, make sure you understand the basics of ITIL processes. Be ready to discuss how you've applied these practices in previous roles, especially in incident management and change implementation.
✨Communicate Clearly and Confidently
Strong communication skills are essential for collaborating with teams and stakeholders. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experience and answering questions on the spot.
